Gaeun Lee
Summary
A proven track record of customer satisfaction and team development at BlueLink and Hyundai department stores. As a customer support and complaint handling expert, I have made significant improvements in customer service and inventory management. I am good at facilitating coordination between departments and helping to ensure that corporate goals are efficiently achieved. I am truely ready to be a flight attendant for passengers using skills I have learned from my experience
Overview
5
5
years of professional experience
Work History
Airline Customer Service Consultant
BlueLink
01.2023 - Current
- Supporting customer through every step of their journey when traveling with Air france-KLM. making reservations, answering questions.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Department Manager
Hyundai Department Store
01.2019 - 11.2021
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Education
Associate of Arts - Department of Airline Service
Daelim University
Gyeonggi-do, Republic Of Korea02.2023
Skills
- Customer Support
- Complaint Handling
- Team Development
- Customer Service
- Product Knowledge
Languages
Korean
Native or Bilingual
English
Full Professional
Timeline
Airline Customer Service Consultant
BlueLink
01.2023 - Current
Department Manager
Hyundai Department Store
01.2019 - 11.2021
Associate of Arts - Department of Airline Service
Daelim University
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