Summary
Work History
Education
Skills
References
Timeline
Generic

Gafatasi Giovanni Tipi

Alice Springs,NT

Summary

Accurate Quality Assurance Manager with 14 years of experience in the quality assurance industry. Adept at establishing requirements that meet quality assurance objectives and standards. Skilled at reporting QA results and project updates to management.

Work History

Quality Assurance

American Income Life of New Zealand
Auckland, NZ
2010 - 2024

Modifications and Bulletins:

- Finalising applications before sending to Financial Advisers.

- Preparing weekly reports of fixes for the Agency.

Verifications:

- Dealing with customer incoming and outgoing phone calls.

- Identified needs of customers promptly and efficiently.

- Assisted with customer requests and answered questions to improve satisfaction.

Reinstatements and Reopens:

- Processing paperwork to make sure all the requirements are met for payments.

Meetings:

- Planned and completed group projects, working smoothly with others.

- Prioritised and organised tasks to efficiently accomplish service goals.

Construction Worker

Mitchell and Team Construction
Auckland, NZ
2006 - 2010
  • Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
  • Installed formwork for concrete structures according to specifications.
  • Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.

Processing Team Leader

ANZ Bank of Samoa Limited
Apia, SAMOA
2002 - 2006
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Maintained a positive work environment that promoted collaboration between team members.

Education

Associate of Science - Certificate in Science, Mathematics And Computer

National University of Samoa
Apia Samoa
12-2000

Skills

  • Quality Assurance
  • Software Quality Assurance
  • Quality assurance authority
  • Data quality control
  • Quality Inspection

References

Toni Laursen (Trainer) : (021)178-1786 : NZ number

Mele Makaui (Manager) : (021)163-9459 : NZ number

Mario Soljan (PC) : (027)265-2502 : NZ number

Raj Naidu (HO): (027)204-6891 : NZ number

Steve Friedlander (Director) : (021)639-993 : NZ number

Timeline

Quality Assurance

American Income Life of New Zealand
2010 - 2024

Construction Worker

Mitchell and Team Construction
2006 - 2010

Processing Team Leader

ANZ Bank of Samoa Limited
2002 - 2006

Associate of Science - Certificate in Science, Mathematics And Computer

National University of Samoa
Gafatasi Giovanni Tipi