Gagalapally Sadhana Reddy
10/6 Arnott Street Clayton ,VIC
Summary
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Helpful Healthcare committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations and examining for symptoms. Compassionate approach to dealing with those under duress. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
IGA
South Caulfield , Vic
01.2023 - Current
- Supervised work of cashiers, training new team members and monitoring performance.
- Trained, managed and motivated employees to promote professional skill development.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Health Services Administrator
Alfred hospital
Melbourne , Vic
11.2022 - 05.2023
- Developed and implemented policies and procedures for the health services department.
- Conducted regular meetings with staff to discuss patient needs, safety protocols and goals.
- Managed financial operations including budget preparation, billing and accounts receivable and payable.
- Created reports on patient visits, utilization trends and outcomes to inform management decisions.
- Monitored performance metrics such as wait times, customer satisfaction ratings and staffing levels.
- Facilitated communication between staff members, patients and families regarding treatment plans or concerns.
- Maintained current knowledge of healthcare industry trends through research activities or professional organizations.
- Responded promptly to inquiries from customers seeking information about services offered by the health services department.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Created and maintained facility documents and records with sensitive data.
- Kept watch on people with ongoing and serious health issues.
Health Information Management Intern
Alfred hospital
Melbourne , Vic
03.2022 - 10.2022
- Reviewed and updated patient medical records to ensure accuracy of information.
- Provided assistance in the development of new policies and procedures for Health Information Management processes.
- Assisted with the implementation of a computerized system for tracking patients' medical histories and treatment plans.
- Compiled statistical reports related to clinical data, patient care, hospital utilization, and other health-related topics.
- Processed authorizations from insurance companies for release of PHI.
- Created forms used by healthcare providers to request access to confidential patient records.
- Scanned documents into an electronic format according to established guidelines.
- Established and updated patient profiles, medications and insurance details.
- Submitted claims to insurance companies and clearinghouses.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Safeguarded medical records to maintain patient confidentiality.
- Entered patient insurance, demographic and health information into software and confirmed records.
Health Care Specialist
Dr Reddys Laboratories
India , Hyderabad
06.2021 - 08.2021
- Performed administrative duties such as scheduling appointments, and answering phones.
- Documented patient histories, physical findings, and test results accurately and legibly in the electronic medical record system.
- Provided patient education and counseling services to individuals seeking healthcare assistance.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Monitored health and well-being of clients and reported significant health changes.
- Built strong and trusting rapport with clients and loved ones.
- Conducted health screenings, such as blood pressure and glucose levels, to assess overall health status.
Jr Quality Analyst
Deemed Pharma
India , Hyderabad
08.2017 - 03.2019
- Identified training opportunities to drive increased levels of quality through various projects.
- Documented all phases of QA process including test plans, results and final reports.
- Maintained quality assurance procedure documentation.
- Provided technical support to internal customers during UAT phase.
- Provided feedback on usability aspects of developed applications from end users' perspective.
- Identified software defects using various testing techniques such as functional, regression, integration, system or stress testing.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
- Analyzed user requirements, system design specifications and other documents to develop effective test scenarios.
- Assisted in developing customer-facing documentation related to product features and functionality.
- Created and maintained database of common and known testing defects.
Education
MBA - Health Service Management
Kaplan Business School
North Melbourne, VIC06-2023
Bachelor of Pharmacy - Pharmacy
Jawaharlal Nehru Technological University
Hyderabad 06-2017
Skills
- Staff Development
- Team Supervision
- Healthcare Management
- Administration and Management
- Healthcare Delivery Systems Management
- Health Information Systems
- Client Consulting
- Practice Management
- Patient Safety
- Organizational Leadership
- Medical Billing
- Patient Scheduling
- Documentation Review
- Patient Eligibility Requirements
- Excellent Communication
- Outpatient Procedures
- Medical Records Verification
- Medical Report Preparation
- Documentation and Recordkeeping
- Medical Records Maintenance
- Decision-Making
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Medicaid billing procedures
Languages
English
Professional
Hindi
Professional
Certification
- Certification of completion in Peer Mentorship Program
- Certification of completion in Studen ambassadors
Accomplishments
- Won prizes at various National level competition, science exhibitions, and paper presentations
- Won prize at Best presentation in International Conference on the use of National Medicine Policy and Biostatistics in Pharmaceutical Science
Timeline
Manager
IGA
01.2023 - Current
Health Services Administrator
Alfred hospital
11.2022 - 05.2023
Health Information Management Intern
Alfred hospital
03.2022 - 10.2022
Health Care Specialist
Dr Reddys Laboratories
06.2021 - 08.2021
Jr Quality Analyst
Deemed Pharma
08.2017 - 03.2019
MBA - Health Service Management
Kaplan Business School
Bachelor of Pharmacy - Pharmacy
Jawaharlal Nehru Technological University
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