Gagan Basnet
Burwood,NSW
Summary
With a proven track record at every place, I excel in customer service and problem-solving, enhancing customer satisfaction and loyalty through effective communication and critical thinking. Skilled in CRM and team development, I've significantly improved operational efficiency and employee performance, positioning myself as a dynamic leader in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Ampol
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Created and maintained detailed database to develop promotional sales.
Supervisor
WESTERN SYDNEY SERVICES
04.2022 - 08.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
High School - Information Technology
KING’S OWN INSTITUTE
Sydney, NSWSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Team Development
Languages
English
Full Professional
Nepali
Native or Bilingual
Timeline
Customer Service Representative
Ampol
02.2023 - Current
Supervisor
WESTERN SYDNEY SERVICES
04.2022 - 08.2023
High School - Information Technology
KING’S OWN INSTITUTE
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