Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gagan Kapoor

U44 11-19 Biggera Waters,Queensland

Summary

Organized Dispatch Coordinator with 1 year of vast experience overseeing dispatch of emergency service unit or delivery truck vehicles. Strong communicator possessing outstanding relationship management and time management abilities. Polished in scheduling and dispatching workers, addressing common problems and requests and invoicing and receiving payments. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Diligent Senior Product Manager offering 2 years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch. Skilled job offering over 3 years of experience in security. Highly experienced in de-escalating conflicts and controlling behaviors. Background includes monitoring entrances, facility grounds and closed circuit feeds. Organized Dispatch Coordinator with 1 year of vast experience overseeing dispatch of emergency service unit or delivery truck vehicles. Strong communicator possessing outstanding relationship management and time management abilities. Polished in scheduling and dispatching workers, addressing common problems and requests and invoicing and receiving payments.

Overview

8
8
years of professional experience

Work History

Taxi Dispatch Supervisor

Wilson Security
01.2024 - Current
  • Managed conflict resolution between drivers and customers when necessary, maintaining professionalism throughout the process.
  • Conducted regular performance evaluations of dispatch team members, identifying areas for improvement and growth opportunities.
  • Liaised with law enforcement agencies during emergency situations, ensuring the safety of drivers and passengers.
  • Supervised a diverse team of dispatchers while promoting an inclusive work environment that fostered teamwork and collaboration among all staff members.
  • Maintained accurate records of driver schedules, vehicle maintenance, and incident reports for regulatory compliance.
  • Increased overall customer satisfaction with timely pickups and drop-offs through diligent dispatch monitoring.

Unarmed Security Guard

MA Security
01.2024 - Current
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
  • Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
  • Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.

Team Member

Coles Supermarket
06.2023 - Current
  • Re racking the stuff in shelf's
  • Developed strong cooperative relationships with coworkers and managers.
  • Helping customers
  • Stock arrangement
  • Splinting of daily load
  • Learned all required tasks quickly to maximize performance.

Retail Manager

SRB Automotive
04.2021 - 02.2023
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Product Manager

Ghai Earth Movers
02.2019 - 03.2021
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
  • Analyzed metrics to measure product performance.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.

Customer Service Representative

Best Price
02.2018 - 02.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Picker Packer

Big Bazaar
07.2016 - 01.2018
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.

Education

RSA Certificate
2023

Security Liscense
2023

Bachelor of Arts - Arts

Delhi University
New Delhi
06.2018

Higher Secondary
New Delhi
04.2015

Skills

  • Route Planning
  • Employee Training
  • Incident Reporting
  • Staff Motivation
  • Ms Excel
  • MS Word
  • Emergency Response Planning

Timeline

Taxi Dispatch Supervisor

Wilson Security
01.2024 - Current

Unarmed Security Guard

MA Security
01.2024 - Current

Team Member

Coles Supermarket
06.2023 - Current

Retail Manager

SRB Automotive
04.2021 - 02.2023

Product Manager

Ghai Earth Movers
02.2019 - 03.2021

Customer Service Representative

Best Price
02.2018 - 02.2019

Picker Packer

Big Bazaar
07.2016 - 01.2018

RSA Certificate

Security Liscense

Bachelor of Arts - Arts

Delhi University

Higher Secondary
Gagan Kapoor