GAGAN KAPOOR
Biggera Waters
Summary
Dynamic retail professional with a proven track record at SRB Automotive, excelling in customer service and team training. Skilled in inventory management and process optimization, I enhance sales performance through effective collaboration and proactive problem-solving. Committed to achieving operational excellence and driving customer satisfaction in fast-paced environments.
Overview
9
9
years of professional experience
Work History
TEAM MEMBER
Coles Supermarket
Gold Coast
06.2023 - Current
- Restocked shelves, and organized merchandise efficiently.
- Provided excellent customer service, assisting shoppers with inquiries.
- Maintained inventory accuracy, and ensured product availability.
- Collaborated with team members to meet daily operational goals.
- Working in the fresh produce department. Excel in customer service. Ensure the freshness of the product. Strictly followed the rule of WIBIT (Would I Buy It).
- Worked in the grocery department, from breaking down the load to helping the team fill the shelves.
RETAIL MANAGER
SRB Automotive
New Delhi
04.2021 - 02.2023
- Managed daily store operations, including opening/closing, cash handling, and staff supervision
- Increased customer satisfaction through proactive engagement and problem-solving
- Designed visually appealing product displays to enhance sales
- Led team training initiatives to boost sales performance and customer service
PRODUCT MANAGER
Ghai Earth Movers
New Delhi
02.2019 - 03.2021
- Led product development, ensuring alignment with market needs and company goals
- Created product documentation to enhance internal team understanding
- Collaborated with sales teams to design training materials, boosting product knowledge
- Monitored product performance through data analysis and customer feedback
CUSTOMER SERVICE REPRESENTATIVE
Best Price
New Delhi
02.2018 - 02.2019
- Provided professional and courteous customer support
- Resolved customer concerns efficiently, improving overall satisfaction
- Managed high-pressure situations while maintaining a positive experience for customers
PICKER PACKER
Big Bazaar
New Delhi
07.2016 - 01.2018
- Picked, packed, and processed orders efficiently to meet productivity targets
- Verified packaging labels and ensured proper shipment documentation
- Maintained warehouse organization and assisted with inventory control
Education
Bachelor of Arts -
Delhi University
01.2018
Skills
- Retail Operations and Sales Growth
- Inventory and Stock Management
- Customer Service and Conflict Resolution
- Team Training and Supervision
- Product Development and Market Analysis
- Process Optimization and Time Management
- Team collaboration
- Sales performance
Timeline
TEAM MEMBER
Coles Supermarket
06.2023 - Current
RETAIL MANAGER
SRB Automotive
04.2021 - 02.2023
PRODUCT MANAGER
Ghai Earth Movers
02.2019 - 03.2021
CUSTOMER SERVICE REPRESENTATIVE
Best Price
02.2018 - 02.2019
PICKER PACKER
Big Bazaar
07.2016 - 01.2018
Bachelor of Arts -
Delhi University
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