Gagan Kaur
Piara Waters,WA
Summary
A dynamic, multitalented and outcomes driven professional with an experience in stakeholder management combined with excellence in strategic delivery of consultative practices to add value to business and aid in reaching business targets. Equipped with excellent communication skills and analytical and problem-solving skills, accomplished team assistant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Overview
17
17
years of professional experience
Work History
Team Assistant - Retail
Westpac Banking Corporation
04.2022 - Current
- Assessed information and provided daily and monthly insights into business to Leadership Team
- Identified and documented business requirements across diverse range of initiatives
- Prepared and submitted business reports on productivity performance and present them to wider team
- Monitored project progress, identified risks and took corrective action as needed.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Assessed operational performance to identify areas for improvement.
- Created custom reports and visualizations to support decision-making processes.
- Consulted with stakeholders to develop operational strategies and processes.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Investigated and resolved alerts, conducted queries to assist with operational and problem resolution.
- Performed administrative duties and prepared operational procedures to assist operations manager.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Compiled training materials for new employees and tracked skill development.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted in recruiting, hiring and training of team members.
- Identified and analyzed project risks and developed mitigation strategies.
- Manage full cycle process for Performance & Reward Scorecard
- Built monthly dashboards and presented them during compliance meetings to ensure team complies with requirements
- Provided end-to-end event management, which included preparation of agenda/ running sheet, presentation, invitations/ for Leadership Team offsites, customer events and wider WA Home Lending Distribution team social events
- Render Tool of Trade fleet management as required
- Organized and detail-oriented with strong work ethic.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Gathered data, analysed requirements, and submit all equipment, service, and technology requests for wider WA Home Lending Distribution team
- Assembled components with minimal supervision, exceeding expected project milestones
Team Manager (Part- Time)
Guron Logistics Pty Ltd / M&G Haulage Pty Ltd.
01.2009 - Current
- Gathered and analysed information and evaluated results to choose best solution for problem resolution
- Identified concerns and relay information to Director and subordinates by telephone, in written form, e-mail, and in person
- Established and fostered mutual trust, respect, and cooperation among team members
- Managed and monitored resources and oversaw budget and spending
- Collated and utilised information and individual judgment to determine to ensure business compliance with laws, regulations, and standards
- Maintained efficient staff through recruiting, interviewing, selecting, and hiring, employees for both organisations
- Carried out general administrative tasks such as maintaining information files and processing paperwork.
- Coordinated team collaboration to share ideas and build best practices.
- Delivered regular team meetings for aligned work towards common goals.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Evaluated employee performance on quarterly basis and coached and trained 5 team members, increasing quality of work and employee motivation
Team Assistant - Home Ownership Distribution
Westpac Banking Corporation
05.2021 - 04.2022
Team Assistant - Retail
Westpac Banking Corporation
02.2017 - 05.2021
- Rendered high-level administrative and compliance support to WA leadership team
- Collated information and prepared compliance agenda, as well as hosted regular meetings
- Provided assistance to team of 35 Bank Manager team organising workshops, offsites and meetings, which included conference calls and one on one meetings
- Analysed data and presented daily and weekly reports for business and staff activity (behaviours) summary to Regional General Managers
- Utilised excellent analytical skills when providing input and ideas and leading discussions for improving business activity
- Interacted with staff at wider level to assist region in facilitating staff engagement score in state
- Provided support to wider team on ad-hoc basis regarding duties assigned, which included coverage for relief staff in branches during any absences or even when there is demand due to increased workload
- Assisted Regional General Managers with logistical arrangements, preparing and coordinating meeting resources
- Worked in coordination with HR regarding recruitment process, including managing FTE, raising requests to recruit, generating offer letters, and onboarding candidate
- Oversaw and supported multiple work processes and activities, ensuring compliance was followed within regions
- Provided support to operations team in running region-based campaigns and monthly net promoter score activities.
- Proved successful working within tight deadlines and fast-paced environment.
Customer Service Representative (Bank Teller)
Westpac Banking Corporation
05.2008 - 02.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Arranged schedule for co-team members and supervised operations at teller's end
- Carried out Designated officer duties in Assistant bank manager's absence which included completion of reports, day to day compliance activities, organising and leading hurdles
- Identified requirements and referred customers to appropriate customer service representatives for suitable products and services
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Gathered data and reconciled back-office reports daily.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Officer
Coles Express
07.2006 - 11.2008
- Provided customer service in courteous, timely and efficient manner
- Received deliveries and recorded them daily
- Carried out cash handling and stock replenishment during night and day
- Maintained safety standards and performed basic data entry
- Ensured adequate supplies by checking inventory and preparing order
- Maintained efficient manpower by training new staff and familiarising them with operations in workplace
- Provided assistance to manager in completing everyday activities and scheduling roster for staff.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Education
Diploma in Human Resources Management -
Beaconsfield TAFE
01.2019
Post Graduate Diploma in Business Management -
Institute of Management And Technology
01.2005
Bachelor of Arts - Political Science, Sociology and Literature
Delhi University
01.2000
Professional Diploma in Information Technology -
National Institute of Information Technology (NIIT)
01.2000
Skills
- Exceptional stakeholder management skills, able to meet diverse needs by applying sincerity and enthusiasm when dealing with issues
- Values collaboration, respect, innovation, integrity, and diversity
- Risk Management & Safety
- Analysis & Business Improvement
- Document Control
- Needs Analysis
- Logistics Expertise
- Scheduling
Attributes
- Self-motivated, consistent, resilient, and dedicated
- Strong work ethic; highly reliable and hardworking
- Superior analytical, decision making and problem-solving skills
- Strong communication, interpersonal and liaison skills
- Excellent organisational and time management skills with the ability to operate within timeframes and budgets
- Ability to work well in a multi-disciplinary team or independently with minimal supervision
- Excellent attention to detail
Community Service
- Volunteering with WA Scouts
- Volunteering with Khalsa-Aid International
- Australian blood donor
References
Available upon request
Languages
English
Punjabi
Hindi
Timeline
Team Assistant - Retail
Westpac Banking Corporation
04.2022 - Current
Team Assistant - Home Ownership Distribution
Westpac Banking Corporation
05.2021 - 04.2022
Team Assistant - Retail
Westpac Banking Corporation
02.2017 - 05.2021
Team Manager (Part- Time)
Guron Logistics Pty Ltd / M&G Haulage Pty Ltd.
01.2009 - Current
Customer Service Representative (Bank Teller)
Westpac Banking Corporation
05.2008 - 02.2017
Customer Service Officer
Coles Express
07.2006 - 11.2008
Diploma in Human Resources Management -
Beaconsfield TAFE
Post Graduate Diploma in Business Management -
Institute of Management And Technology
Bachelor of Arts - Political Science, Sociology and Literature
Delhi University
Professional Diploma in Information Technology -
National Institute of Information Technology (NIIT)
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