Gagandeep Kaur
Carlisle,Australia
Summary
Dedicated and responsible professional with extensive customer service and administrative experience, particularly in aged care facilities. Proficient in front desk operations, client support, and administrative tasks. A fast learner with strong communication skills, a professional demeanor, and a commitment to high standards of care and service.
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrator
Administration Office, Brightwater Aged Care
WA
09.2025 - Current
- Performing general administrative duties
- Processing and submitting monthly claims through PRODA
- Maintaining accurate records and documentation
- Managing emails and phone enquiries
- Data entry and filing
- Managed scheduling and coordinated meetings for executive
- Implemented process improvements that reduced administrative errors.
- Oversaw budget tracking and expense reporting for department initiatives.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office supplies inventory and procurement processes to ensure operational efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Roster Officer | Human Resources Administrator Assistant, Receptionist
Curtin Heritage Aged Care
Perth, WA
01.2024 - 08.2025
- Managed the HR intranet page and monitored the HR email inbox, responding to ad hoc requests and internal queries
- Received and processed staff leave applications including annual, sick, and special leave
- Coordinated weekend staffing, ensuring all shifts were filled and managing last-minute sick calls
- Offered available shifts to staff and arranged buddy shifts for new recruits to support onboarding
- Assisted line managers with the preparation of employment contracts and contract variations
Admin Assistant & Receptionist/ Roster officer
Rosewood Aged Care
Perth, WA
12.2022 - 08.2025
- Greet and direct visitors with professionalism and courtesy
- Handle all incoming calls and email communications
- Maintain front desk presentation and documentation
- Assist with scheduling and coordination of resident events
- Provide HR administrative support to management
- Update records and support emergency communication protocols
- Offered available shifts to staff, coordinated weekend staffing, and managed last-minute sick calls
- Received and processed staff leave applications including annual, sick, and special leave
Team Leader / Office Manager
Crust Pizza
Perth, WA
01.2015 - 08.2016
- Supervised team, scheduled shifts, and processed payroll
- Managed inventory, orders, and inbound deliveries
- Maintained store operations and customer service standards
- Coordinated marketing strategies and liaised with Business Development Manager
- Ensured a safe and efficient work environment
Education
Bachelor of Arts -
Skills
- Front Desk & Reception Duties
- Customer & Client Service
- Administrative Support
- Occupational Therapy Assistance
- Confidentiality & Compliance
- Microsoft Office Suite (Word, Excel, Outlook)
- Phone & Email Communication
- Event Coordination
- Dietary & Health Care Awareness
- Workplace Health & Safety (WHS)
Certification
Certificate III in Allied Health Assistance
Timeline
Administrator
Administration Office, Brightwater Aged Care
09.2025 - Current
Roster Officer | Human Resources Administrator Assistant, Receptionist
Curtin Heritage Aged Care
01.2024 - 08.2025
Admin Assistant & Receptionist/ Roster officer
Rosewood Aged Care
12.2022 - 08.2025
Team Leader / Office Manager
Crust Pizza
01.2015 - 08.2016