Summary
Overview
Work History
Education
Skills
Interests
Timeline
CustomerServiceRepresentative

Gagandeep Kaur

Brisbane,QLD

Summary

Ambitious Information Technology Intern currently completing Degree in Information Technology and pursuing real-world experience to develop acquired skills. Offering strong understanding of device configuration, networking protocols and operating system specifications. Proficient in Python, WebDesigning and eager to learn new processes, programs and procedures quickly to maximize contributions to user, team and business success.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Red Rooster
Kelvin Grove, QLD
01.2019 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Collected and analyzed customer information to prepare product or service reports.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Creative Intern

Advertising And Marketing
Sunnybank, QLD
07.2020 - 03.2022
  • Identified category trends through social listening.
  • Supported full life cycle of agency pitches.
  • Updated and created cross-functional decks and presentations.
  • Managed social channel content strategy and calendars to drive engagement.
  • Revised written material to meet personal standards and to satisfy needs of clients, publishers or producers.

Private Tutor

Independent Management
Brisbane, QLD
01.2020 - 10.2021
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Used positive reinforcement, repetition and review to help students master challenging material.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Evaluated student progress through analysis of test scores and homework completion.

Project Assistant

Volunteer Experience
Brisbane, QLD
02.2021 - 04.2021
  • Assisted the project related to the disability support worker.
  • Created and updated records and files to maintain document compliance.
  • Produced letters and memoranda to inform stakeholders of business decisions.
  • Conducted research to assist with routine tasks and special projects.
  • Provided assistance with preparation of project-related reports, manuscripts and presentations


Education

Bachelor of Information Techonology -

James Cook University
Brisbane, QLD

Skills

  • Problem Analysis and Solving
  • Data Building and Modeling
  • Python Programming Language
  • Data Entry and Maintenance
  • Web Application Design
  • Information Inputting
  • Network Hardware and Software Maintenance
  • Report Preparation
  • Document and Records Management
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Customer Service
  • Organization and Time Management

Interests

  • Public Speaker
  • Artificial Intelligence
  • Creative Writing
  • Programming
  • Designing

Timeline

Project Assistant

Volunteer Experience
02.2021 - 04.2021

Creative Intern

Advertising And Marketing
07.2020 - 03.2022

Private Tutor

Independent Management
01.2020 - 10.2021

Customer Service Representative

Red Rooster
01.2019 - Current

Bachelor of Information Techonology -

James Cook University

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