Gagandeep Kaur
Melbourne,VIC
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
14
14
years of professional experience
Work History
Barista Manager
Ferguson Plarre Bakehouse-Fountain Gate
04.2014 - 03.2024
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Increased employee retention by implementing effective training programs and fostering a positive work culture.
- Streamlined daily operations through efficient scheduling, inventory management, and cost control measures.
- Boosted store sales by developing creative marketing strategies and engaging in-store promotions.
- Ensured smooth transitions during shift changes with clear communication and thorough handover procedures.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
- Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
- Optimized labor costs through strategic scheduling decisions based on anticipated business levels and staff availability.
- Increased efficiency in order fulfillment with improved workflow processes that reduced wait times for customers.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Accounts Officer
Australian Synchrotron
03.2010 - 04.2014
- Improved financial accuracy by streamlining accounts payable and receivable processes.
- Enhanced financial reporting efficiency with thorough account reconciliations and analysis.
- Reduced discrepancies in financial statements through meticulous data entry and record-keeping practices.
- Ensured timely vendor payments by managing invoice processing and expense tracking systems.
- Maintained accurate financial records, contributing to company growth by enabling informed decisionmaking.
- Collaborated with team members to develop new internal control measures, increasing overall financial security.
- Assisted in budget planning, forecasting, and monitoring expenses to ensure adherence to fiscal guidelines and goals.
- Supported month-end closing process by preparing comprehensive journal entries and adjusting balances as necessary.
- Conducted regular audits of financial transactions, identifying areas of improvement in accounting procedures and controls.
- Prepared detailed financial reports for senior management review, highlighting key performance indicators and trends impacting business health.
- Developed strong relationships with external partners such as banks and vendors to facilitate smooth transaction processing on behalf of the company.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Checked expenses against budget controls, entered figures and reconciled business accounts to address discrepancies.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Overhauled process for year-end inventory audits to improve accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Inspected account books and recorded transactions.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
Accounts Payable Clerk
Capelle Pty Lyd
03.2011 - 02.2014
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
- Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Registered transactions and data on accounting database to track history and safeguard information.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Reconciled bank accounts to verify accuracy of cash records.
- Assisted manager in formulating year-end financial reports to determine financial performance of companies.
- Stored office and client records on secured server to prevent data losses, conducting regular backups.
- Matched purchase orders with invoices and recorded necessary information.
Education
Bachelors of Commerce - Accounting And Finance
Khasla College
Amritsar Punjab03.2001
Skills
- Safe Food Handling
- Team Building and Leadership
- Performance Assessments
- Hiring and Training
- Supply Ordering
- POS Systems
- Bank Deposits
- Shop Opening and Closing
- Work Planning and Prioritization
- Product Recommendations
- Shift Scheduling
- Staff Training and Development
- Attention to Detail
- Hiring
- New Product Introduction
- Backroom Stocking
- Complaint Handling
- Customer Service
- Espresso machine operation
- Inventory Control
- Barista Training
- Retail Operations
- Supplier management
- Employee Scheduling
- Employee Management
- Staff Management
- Inventory Management
- Product Promotion
- Quality Control
- Touch-screen point of sale
- Cleanliness and Organization
- Performance Improvement
- Expense Tracking
- Staff Supervision
- Employee Supervision
- Payroll Administration
- Recruitment
- Relationship Building
- Teamwork and Collaboration
- Decision-Making
- Analytical Thinking
- Reliable and Responsible
Certification
Timeline
Barista Manager
Ferguson Plarre Bakehouse-Fountain Gate
04.2014 - 03.2024
Accounts Payable Clerk
Capelle Pty Lyd
03.2011 - 02.2014
Accounts Officer
Australian Synchrotron
03.2010 - 04.2014
Bachelors of Commerce - Accounting And Finance
Khasla College
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