Gagandeep Kaur

• Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
• Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
• Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
• Motivated team members through recognition programs focused on rewarding high performers.

Some of My Daily Tasks Included:

● Managing the team of 10+ trainers and admin staff

● Organizing, facilitating and managing events such asstudent marketing, enrolments, orientation

● Coaching the trainers

● Student retention for future course

● Complaint handling to keep the staff and students happy

● Assessment moderation and validation

● Making the schedules and payments plans for VET FEE HELP

● Managing and customizing the Learning Management System Ammonite

● Doing various types of reporting using the Student Management System –RTO Manager, such as annual reporting to NCVER

● Start to end compliant handling

● Responding to student enquires

● Managing course cancellation

● Held different roles such as Trainer, Supervisor and Head of Studies throughout

● Making the class timetables, Training and Assessment Strategies for local and International Students

● Ensuring the learning and assessment material is current and up to date

● Making staff roasters and managing the fortnightly cycle of the timesheets

● Helping in reporting of VET FEE-HELP

● Issuing of newsletter and bulletins

● Managed trainer and assessor duties to ensure international students are meeting their attendance and course progress requirements

● Managed trainer and assessor duties for local face to face and online VET FEE-HELP students

● Emailing students Zoom, Moodle and RTO Manager links on weekly basis

● Timetable management

● Diary Management

● Upload of material, email templates, class management, compliance, group allocation, adding of units and qualifications through RTO Manager

● First hand IT Support

• Oversaw incident management processes, ensuring swift resolution of major issues affecting service availability or performance.
• Developed budgets for ITO department, strategically allocating resources to support organizational goals.
• Conducted root cause analysis on recurring incidents, implementing effective solutions to prevent future occurrences.
• Optimized resource allocation for various projects, resulting in timely project completion within budget constraints.
• Ensured compliance with industry standards and regulations by conducting regular audits and implementing necessary changes.
• Implemented ITIL best practices in daily operations, leading to increased efficiency and customer satisfaction.
• Reduced downtime for critical systems by proactively identifying and addressing potential issues.
• Created a culture of continuous improvement within the ITO team, fostering innovation and collaboration among staff members.
• Led change management initiatives throughout the organization, facilitating smooth transitions during system upgrades or migrations.
• Maintained up-to-date documentation on infrastructure configuration and application topology for easy reference during troubleshooting efforts.
• Enhanced team productivity by providing regular training and coaching to employees.
• Collaborated with cross-functional teams to develop comprehensive strategies for technology integration across the organization.