GAGAN DEEP KAUR
Noble Park,Australia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Customer Service
Coles Express
11.2022 - Current
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in numerous positive reviews from clients.
- Supported sales initiatives by up-selling additional services and products based on customer needs analysis. Provided excellent customer service by addressing concerns promptly and professionally, resulting in numerous positive reviews from clients.
- Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
- Managed high call volumes while maintaining excellent customer service and efficient problem resolution. Displayed exceptional customer service and communication skills .
- Collaborated with team members to achieve monthly sales targets consistently. Processed transactions efficiently using point-of-sale systems, reducing wait times for customers.
- Supported management with administrative tasks such as scheduling appointments or managing phone calls during peak hours. Completed and processed paperwork for new and existing customers needing specialized assistance.
- Tracked sales and service activities and prepared daily reports for management review and analysis.
Accounts Assistant
MSS TAX SERVICE
12.2022 - Current
- Enhanced financial accuracy by reconciling accounts, verifying transaction details, and resolving discrepancies. Streamlined invoice processing for improved efficiency and timely payments to vendors.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered. Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements. Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable. Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process. Assisted in budget preparation and forecasting to control expenditure and maximize profitability.
Accounts Manager
Excel Education & Immigration Services
01.2021 - 10.2022
- Streamlined invoice processing for improved efficiency and timely payments to vendors.Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
- Improved cash flow management by monitoring accounts receivable and following up on overdue invoices. Assisted in the preparation of accurate financial reports for senior management decision-making. Maintained an organized filing system for easy access to financial documents, improving overall efficiency.
- Analyzed financial discrepancies and provided solutions for accurate financial records. Supported management by processing invoices and documents with consistent on-time delivery. Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy. Assisted management with annual expense plans to strategically track income or revenue.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable. Verified items billed against items ordered and reconciled differences through follow-up with vendor.
Deputy Sales Manager
Indusind Bank
07.2019 - 12.2020
- Boosted overall sales performance by implementing effective sales strategies and training programs for the team. Established long-lasting client relationships through excellent communication and negotiation skills.
- Streamlined sales processes to increase efficiency, resulting in a significant reduction in lead-to-close time. Mentored junior sales staff members, fostering an environment of continuous learning and improvement within the team.
- Identified new business opportunities and established partnerships, contributing to company growth and expansion. Analyzed market trends and competitor activities, adjusting sales strategies accordingly for maximum results.
- Developed customized solutions for clients based on their specific needs, earning a reputation for exceptional customer service. Expanded the company's client base by actively seeking out new leads through cold-calling and networking efforts.
- Spearheaded cross-functional initiatives to improve internal processes, leading to increased productivity across departments. Optimized the use of CRM tools for better tracking of customer interactions, resulting in improved follow-up processes and greater overall success rates.
- Managed key accounts effectively, ensuring consistent satisfaction levels while maximizing revenue potential from those relationships.
Customer Service Representative
Aditya Birla Group (Fashion & Retail)
05.2018 - 07.2018
- Developed strong product knowledge to provide informed recommendations based on individual customer needs. Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence. Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times. Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes. Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints. Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
MBA - Marketing
WEST BENGAL UNIVERSITY OF TECHNOLOGY
08.2019
Bachelor of Commerce (Honours) - Accounting And Finance
UNIVERSITY OF CALCUTTA
06.2017
No Degree - FNS40821 - Certificate IV in Finance And Mortgage
Entry Finance
Skills
- SAP
- MYOB
- XERO
- Financial Advising
- Problem-Solving
- Digital Communications
- Upselling strategies
- Loss Prevention
- Customer Engagement
- Creative Customer Solutions
- Telephone Etiquette
- Customer Support
- Complaint Handling
- Business Development
- Decision-Making
- Team Handling
- Anchoring
- Presentation
- Delegation
- Report Generation
- Data inputting
- Payment reconciliation
- Correspondence Management
- Customer Needs Assessment
- Customer Empathy
- Customer Satisfaction
- Workload Management
- Sales Signage
- Team Collaboration
- Multitasking and Organization
- Product Knowledge
- Needs Assessment
- Customer Account Review
- Customer Consultation
- Good communication skills
- Expense Control
- Statutory accounts preparation
- Financial Forecasting
- Cash Flow Management
- Expense Tracking
- Mail distribution
Certification
Certificate IV in Finance and Mortgage Broking (FNS40821)
Visatype
PERMANENT RESIDENT
Personal Information
- Date of Birth: 11/11/95
Workingrights
Full Working Rights
Disclaimer
I do hereby certify that the above statements are true to the best of my knowledge and pledge to put forth my supporting credentials as and when called for.
Timeline
Accounts Assistant
MSS TAX SERVICE
12.2022 - Current
Retail Customer Service
Coles Express
11.2022 - Current
Accounts Manager
Excel Education & Immigration Services
01.2021 - 10.2022
Deputy Sales Manager
Indusind Bank
07.2019 - 12.2020
Customer Service Representative
Aditya Birla Group (Fashion & Retail)
05.2018 - 07.2018
MBA - Marketing
WEST BENGAL UNIVERSITY OF TECHNOLOGY
Bachelor of Commerce (Honours) - Accounting And Finance
UNIVERSITY OF CALCUTTA
No Degree - FNS40821 - Certificate IV in Finance And Mortgage
Entry Finance
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