GAGANDEEP KAUR
Strathulloh,VIC
Summary
Seasoned administrative and customer service professional with over 15 years of combined Australian and international experience. Expert in managing complex investigations, coordinating responses to sensitive requests, and collaborating within teams. Strong analytical skills, exceptional discretion, and adeptness in handling confidential information in accordance with departmental standards.
Overview
9
9
years of professional experience
Work History
Case Manager
National Australia Bank
05.2018 - 08.2024
- Investigated and resolved complex customer issues end-to-end, demonstrating strong analytical and problem-solving skills.
- Drafted and coordinated responses for high-stakes customer complaints, ensuring adherence to operating procedures and confidentiality standards.
- Collaborated with various teams to ensure efficient resolution of customer issues and maintenance of confidential information.
- Managed multiple tasks simultaneously, including settlements, risk management, and continuous improvement initiatives.
- Delivered comprehensive training sessions to colleagues, resulting in increased knowledge sharing and improved team performance.
Administration Officer
Endeavour Education Consultants
04.2017 - 04.2018
- Maintained and assessed customer records, ensuring compliance with privacy and confidentiality requirements.
- Managed mailbox enquiries and conducted customer eligibility assessments while showcasing detail orientation and strong communication abilities
- Managed sensitive customer information in accordance with departmental guidelines, maintaining the highest level of confidentiality.
Administration Assistant
Study Path Immigration & Education Consultants
10.2015 - 11.2016
- Addressed and resolved customer complaints, documenting interactions and ensuring confidentiality in line with APS standards.
- Assisted in the assessment of eligibility criteria for educational programs, requiring analytical skills and careful handling of sensitive information.
- Provided administrative support and managed customer records efficiently, adhering to privacy protocols.
Data Entry & Administration Support (Volunteer)
Community Plus
07.2015 - 09.2015
- Managed and maintained client feedback and student data, ensuring accuracy and confidentiality.
- Utilized data entry skills and handled sensitive information in compliance with privacy requirements.
Education
Master of Business Administration -
Punjab Technical University, India
07.2010
Skills
- Analytical and Investigative Skills: Proven ability to handle complex investigations and resolve issues effectively
- Communication: Excellent written and verbal communication skills, with experience drafting responses and handling sensitive information
- Task Management: Skilled in managing multiple tasks and prioritizing effectively in a fast-paced environment
- Discretion and Confidentiality: High level of discretion in handling sensitive information in compliance with organization requirements
- Team Collaboration: Experience working within a team and collaborating across sections to achieve common goals
- Knowledge of APS Requirements: Familiarity with APS standards related to confidentiality and information handling
Certifications and clearances
- Australian Citizenship
- Baseline Security Clearance (In progress)
References
Available upon request
Hobbies and Interests
- Dance
- Tennis
- Long Drives
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
References
References available upon request.
Timeline
Case Manager
National Australia Bank
05.2018 - 08.2024
Administration Officer
Endeavour Education Consultants
04.2017 - 04.2018
Administration Assistant
Study Path Immigration & Education Consultants
10.2015 - 11.2016
Data Entry & Administration Support (Volunteer)
Community Plus
07.2015 - 09.2015
Master of Business Administration -
Punjab Technical University, India
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