GAGANDEEP KAUR
Melbourne,VIC
Summary
Passionate Early Childhood Education student with hands-on experience supporting children aged 0-5 years. Skilled in creating engaging, inclusive, and play-based learning environments that foster curiosity, literacy, and STEM skills. Background in customer service, leadership, and resource management, with a passion for promoting children's rights and wellbeing in diverse learning settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Early Childhood Placement Experience
Eden Academy Newport
03.2025 - Current
- Assisted with planning and implementing play-based learning experiences
- Supported children’s social, emotional, and cognitive development
- Applied inclusive practices to meet individual developmental needs
- Engaged with families and staff in supporting children's learning journeys
Desk Support Technician
G Groups
04.2024 - 09.2024
- Assist the Helpdesk Support team with Desktop Support tasks such as the security deployment of workstations, portable devices, keyboards, mice, monitors and telephony equipment
- Assist the business and operational/support staff with supporting helpdesk related processes, tasks, and project items over a variety of channels including voice, SMS and chat
- Knowledge of Information Systems in relation to supporting workstations, portable devices, keyboards, mice, monitors, telephony software including hardware and software
- Manage the website's content, including writing new content, creating new pages and functionality, implementing/maintaining/sunsetting plugins and editing and auditing existing content, and removing outdated content.
Customer Service Representative
Woolworths
08.2023 - 01.2024
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents. Maintained detailed records for over 150 customer interactions weekly, efficiently processing and updating accounts while adeptly managing document filing to ensure rapid retrieval and compliance with data management protocols.
- Managed a volume of 100+ customer inquiries daily, providing knowledgeable and friendly support while maintaining a 95% satisfaction rating using CRM systems and effective resolution strategies.
Customer Service Specialist
Bill Gosling Outsourcing
12.2021 - 07.2023
- Trouble shoot customer tech problems, Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming.
- Developing payment plans, locating debtors to begin the recovery process, and negotiating debt payment.
- Responsible for other aspects of collections, resolve customer billing problems and reduce the number of accounts receivable and helping customers in trouble shooting their accounts.
- Send emails to the customer related to their accounts and analyze the total sales and make weekly reports on the system.
- Managed a high-volume call center, handling over 100 calls daily, and maintained a 95% customer satisfaction rating by implementing a new CRM system and training staff in effective communication strategies.
- Enhanced customer satisfaction by 25% through the implementation of a CRM system, providing personalized support to over 300 clients weekly and efficiently resolving issues.
Customer Support Specialist
Trident Group Australia
01.2021 - 08.2021
- Manage and maintain the website, including content, design, updates, technology, and systems. Provide ongoing, comprehensive training for web development and design staff, and conduct regular web quality assurance checks.
- Implemented a CRM system to handle 300+ customer interactions per week, which enhanced service quality and client satisfaction ratings by 25% within six months.
Assistant Manager
Circle K
01.2017 - 07.2019
- Develop business strategies to raise customers’ pool, expand store traffic and optimize profitability.
- Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff.
Office Coordinator
Financial Boost
11.2015 - 01.2017
- Managing incoming and outgoing correspondence, including emails, faxes, mail and packages. Filing and organizing records, invoices and other important documentation. Submitting work orders and scheduling repairs for general office space and equipment.
- Manage the website's content, including writing new content, creating new pages and functionality, implementing/maintaining/sunsetting plugins and editing and auditing existing content, and removing outdated content.
- Assisting technical managers to create and share work plans and timelines.
- Streamlined office operations by implementing a digital filing system that reduced document retrieval times by 35%, enhancing overall staff productivity and efficiency.
Administrative Assistant
B&R Staffing Inc
08.2014 - 10.2015
- Providing administrative support to management, employees and in some cases, clients and visitors. Handling office ad-hoc duties such as answering phones, organizing files, drafting letters and scheduling meetings.
- Maintaining databases and tracking important deadlines.
- Responsible for financial planning, billing, record keeping, personnel, physical distribution and logistics within an organization.
- Streamlined office operations by creating an efficient filing system that enhanced information retrieval times by 30%, leading to a higher productivity level in managing administrative tasks.
Customer Service Representative
Petro Canada
07.2012 - 07.2014
- Handling incoming calls and emails from customers as well as making outbound calls to customers, interacting with customers in online chat portals and responding to questions about the company, its products, or services.
- Resolving customer complaints and escalating them when necessary.
Education
Master's - Information Technology
VIT Institute
Diploma - Business Accounting
Canadore College
Bachelor's - Law
Guru Nanak Dev University
Bachelor's - Arts
Guru Nanak Dev University
Graduate Diploma in Early Childhood Education - Early Childhood Education And Care
Southern Cross Educational Institution
Melbourne, VIC07-2025
Skills
- Play-based Learning Strategies
- Child Development (0–5 years)
- Inclusive Education Practices
- Literacy & Early STEM Integration
- Communication & Team Collaboration
- Documentation and Observations
- Cultural Awareness & Sensitivity
- Health, Safety & Child Protection
- Data Analysis, Visualization, Power BI,
- Tableau, Excel, SQL, Business Intelligence, ERP Systems, SAP, Oracle, Microsoft Dynamics,
- Cultural Awareness & Sensitivity
- Health, Safety & Child Protection
Certification
- Mandatory Reporting & Child Protection (e.g., Safe Environments – Keeping Children Safe)
- First Aid in an Education and Care Setting (HLTAID012)
- Working with Children Check
- Customer Experience- Creating Customer Personas
- Business Analysis for Project Manager
- Top Ten skills of Data Health Care Analyst
- Business Analysis Foundation- Planning
- Data Visualization
- Learning SQL Advanced Programming
Timeline
Early Childhood Placement Experience
Eden Academy Newport
03.2025 - Current
Desk Support Technician
G Groups
04.2024 - 09.2024
Customer Service Representative
Woolworths
08.2023 - 01.2024
Customer Service Specialist
Bill Gosling Outsourcing
12.2021 - 07.2023
Customer Support Specialist
Trident Group Australia
01.2021 - 08.2021
Assistant Manager
Circle K
01.2017 - 07.2019
Office Coordinator
Financial Boost
11.2015 - 01.2017
Administrative Assistant
B&R Staffing Inc
08.2014 - 10.2015
Customer Service Representative
Petro Canada
07.2012 - 07.2014
Diploma - Business Accounting
Canadore College
Bachelor's - Law
Guru Nanak Dev University
Master's - Information Technology
VIT Institute
Bachelor's - Arts
Guru Nanak Dev University
Graduate Diploma in Early Childhood Education - Early Childhood Education And Care
Southern Cross Educational Institution
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