Gagandeep Kaur
Client Service Officer / General Administrator
Seven Hills
Summary
Confident and client-focused professional with over 6 years of experience across educational consulting, accounting, and customer service, offering a strong foundation in administration, compliance, and client support. Known as a reliable all-rounder, I excel in managing documentation workflows, maintaining audit-ready records, and delivering personalised service in fast-paced, policy-driven environments.
Possesses excellent communication and problem-solving skills, valued for reliability and results-oriented approach. I am currently seeking a role where I can apply my skills in compliance, client support, and administrative coordination. Proven ability to work collaboratively with teams and adapt to changing needs, ensuring seamless service delivery.
Overview
9
9
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Client Service Officer / General Administrator
DLP Group Pty Ltd
03.2024 - Current
- Acted as the first point of contact for international student clients, delivering high-quality service across education and migration inquiries.
- Handled end-to-end administrative processing of student enrolments, visa applications, and documentation compliance in line with CRICOS and ESOS standards.
- Managed client records using CRM systems, ensuring data accuracy, confidentiality, and readiness for audits.
- Coordinated with Registered Training Organisations (RTOs), agents, and stakeholders to facilitate course placements and streamline enrolment processes.
- Demonstrated strong problem-solving skills by resolving complex customer issues through root cause analysis, cross-team collaboration, and clear communication, resulting in improved resolution times and client satisfaction.
- Supported accounts team with invoice generation, payment tracking, and basic reconciliations.
- Maintained appointment schedules, organised internal records, and ensured smooth daily office operations.
- Trained and supervised junior admin staff and interns, fostering a culture of efficiency and accountability.
- Contributed to the continuous improvement of internal processes and client service workflow.
Educational Counsellor
Tilicho Consulting Group
06.2023 - 02.2024
- Provided regulatory-compliant guidance on Temporary, Partner, and Visitor Visa applications.
- Collaborated with migration agents and legal teams to escalate complex cases and ensure compliance with visa legislation and policy updates.
- Tracked application progress through government portals, provided regular status updates to clients, and managed follow-ups to ensure timely lodgements and approvals.
- Interpreted complex criteria (similar to lending eligibility) and ensured correct documentation submission.
- Offered 1:1 consultation to clients, supporting accurate application pathways under fast-evolving regulatory conditions.
- Maintained detailed documentation to minimise errors, delays, and ensure audit readiness.
Client Service Representative
VD Distribution Pty Ltd
10.2021 - 05.2023
- Delivered responsive customer support, resolving product and order-related queries with professionalism.
- Processed sales orders, returns, and coordinated dispatch while maintaining accurate documentation.
- Liaised with logistics and warehouse teams to ensure timely order fulfilment and stock availability.
- Monitored inventory levels and coordinated with procurement to prevent stockouts and ensure seamless supply chain operations.
- Assisted in preparing weekly sales and service performance reports for management, contributing to data-driven decision-making.
- Managed client communications across phone, email, and CRM platforms, ensuring high service standards.
- Handled administrative tasks including invoicing, data entry, and maintaining client records.
- Contributed to streamlining customer service processes, improving response time and client satisfaction.
Grocery Team Member
Coles Group Pty Ltd
04.2019 - 09.2021
- Customer assistance provided across multiple departments, enhancing satisfaction and store loyalty.
- Maintained shelf presentation and pricing accuracy in alignment with internal policies.
- Supported promotional setups, inventory management, and stock rotation.
- Cross-trained in online order fulfilment and front-end operations to support team flexibility.
- Helped reduce stock loss through careful scanning and expiry control.
Assistant Accountant
Master Craft Foods Pty Ltd
01.2021 - 07.2021
- Managed financial entries such as billing, invoicing, and purchase orders using accounting software.
- Ensured general ledger accuracy and supported reconciliations and audit preparation.
- Liaised with suppliers and vendors to resolve payment discrepancies, enhancing cash flow predictability.
- Supported payroll and petty cash processing while maintaining data integrity and compliance.
- Participated in cost tracking and process improvement initiatives led by senior finance staff.
Customer Delight Intern
Zomato Media Pvt. Ltd.
05.2017 - 07.2017
- Engaged with both customers and restaurant partners to resolve complex order-related issues.
- Maintained accurate case records and followed escalation protocols to ensure timely and effective resolution of high-priority service issues.
- Contributed to CRM updates and quality audits to track complaint resolution metrics.
- Participated in team meetings to improve response strategies and reduce service friction.
Marketing Intern
UAS International Pvt. Ltd.
12.2016 - 01.2017
- Assisted in managing social media platforms and email campaigns to boost engagement and promote educational services.
- Supported digital marketing campaigns and content creation for student outreach.
- Coordinated event logistics and participated in on-ground student recruitment campaigns.
- Performed competitor analysis and customer feedback surveys to refine outreach strategies.
Education
MPA + MBA -
Holmes Institute
Melbourne, Australia 04.2001 -
Bachelor of Commerce
Sri Aurobindo College of Commerce & Management
Punjab, India03-2016
Skills
- Administration & Documentation
- Problem Solving
- Client Relationship Management
- Customer Lifecycle Support
- Time Management & Multitasking
- CRM & Student Management Systems
- Team Collaboration & Problem Solving
- Financial Process Understanding
- Communication & Interpersonal Skills
- Customer Service Excellence
- Digital Literacy (CRM, MS Office)
- Telephone skills
- Strong empathy
Websites
Certification
QEAC Certified
Key Projects & Achievements
- Coordinated documentation and student communication workflows for over 100 enrolments quarterly.
- Trained junior staff on new CRM usage, reducing data errors and improving onboarding efficiency.
- Supported marketing content and outreach messaging for RTO partners to enhance enrolment visibility.
Timeline
Client Service Officer / General Administrator
DLP Group Pty Ltd
03.2024 - Current
Educational Counsellor
Tilicho Consulting Group
06.2023 - 02.2024
Client Service Representative
VD Distribution Pty Ltd
10.2021 - 05.2023
Assistant Accountant
Master Craft Foods Pty Ltd
01.2021 - 07.2021
Grocery Team Member
Coles Group Pty Ltd
04.2019 - 09.2021
Customer Delight Intern
Zomato Media Pvt. Ltd.
05.2017 - 07.2017
Marketing Intern
UAS International Pvt. Ltd.
12.2016 - 01.2017
MPA + MBA -
Holmes Institute
04.2001 -
Bachelor of Commerce
Sri Aurobindo College of Commerce & Management
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