Gagandeep Kaur
Lochinvar
Summary
Carrier Objective: I am looking for a role in a company where my hard work, commitment and skills can help achieve the company goals. I can work independently and always keen to become a good team member by utilizing my knowledge and skilled experience to satisfy employer as well as company’s requirements
Personal Strength :-
1. Communication Skills
Ability to communicate effectively with children, parents, and colleagues.
Active listening to understand children's needs and concerns.
2. Patience and Empathy
Remaining calm and understanding in challenging situations.
Showing compassion and care for children's emotional and physical well-being.
3. Adaptability
Flexibility to adjust to different routines, environments, and children's needs.
Willingness to learn and adapt to new childcare techniques or regulations.
4. Teamwork
Collaborating with other staff members to create a safe and nurturing environment.
Supporting team goals and contributing to a positive workplace culture.
5. Creativity
Developing engaging and age-appropriate activities for children.
Using imaginative approaches to solve problems or manage group dynamics.
6. Responsibility and Reliability
Being punctual, dependable, and trustworthy in all tasks.
Taking initiative to ensure children's safety and well-being.
7. Enthusiasm for Child Development
Genuine passion for helping children grow and learn.
Interest in understanding developmental milestones and fostering learning opportunities.
8. Attention to Detail
Observing and responding to children's needs, behaviours, and progress. Ensuring compliance with safety and hygiene standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT SUPPORT
Language Academy
01.2023 - 04.2023
- Company Overview: Language Academy provides PTE/NAATI CCL coaching center in Parramatta area.
- Installing and configuring PCs and Mobiles for new staff members and students.
- Helping online students using TeamViewer and Any desk support tools.
- Creating, modifying or deleting user accounts, managing accounts and ensuring that the users have necessary access to the required systems.
- Troubleshooting basic Hardware, Software and Network connectivity issues.
- Monitoring and maintaining the lab’s IT Systems to ensure smooth and secure operations.
- Setting up GPOs according to plan subscription.
- Ensuring systems are running smoothly by installing updates, managing antivirus software and performing regular backups.
- Assisting users with hardware and software issues.
- Skills: Technical Analysis | IT Infrastructure | Customer service | Problem-Solving | Software Management.
JUNIOR BUSINESS ANALYST
Adelaide College of Technical Education
11.2022 - 03.2023
- Company Overview: Adelaide College of Technical Education (ACTE) is a privately owned and run educational and training organization.
- Collecting data on student performance, enrolment trends and learning outcomes.
- Helping administrators to make informed decisions about curriculum changes, resource allocation and student support services.
- Documenting the requirements for new student portal.
- Working with senior business analyst to identify technological solution that can improve learning experience and streamline administrative tasks.
- Collecting feedback from students and teachers about existing systems to prioritize improvements.
- Helping to develop training materials for staff and faculty on using a new student information system.
PTE TRAINER
Language Academy
08.2021 - 01.2023
- Company Overview: Language Academy provides PTE/NAATI CCL coaching center in Parramatta area.
- Assisting students with learning management systems(LMS).
- Handling setup, connectivity, troubleshooting and any technical issues related to Zoom and Microsoft Teams during virtual classes.
- Installing and updating PTE mock test App.
- Keeping track of student progress, practice test scores and feedback.
- Training students for material accessibility and navigating test taking platforms.
- Providing support when students encounter issues with internet connectivity, audio setting and accessing practice material online.
- Helping online students using AnyDesk and TeamViewer remote support tools.
- Installing and configuring computers and mobiles for new students and staff members.
Education
MASTER OF BUSINESS - Enterprise Resource Planning Systems
Victoria University
Sydney, NSW11.2021
Certificate III - Early Childhood Care And Education
Kirana College
01-2026
Skills
- Technical skills: Troubleshooting, Ticketing Systems, ServiceNow, Zendesk, Jira, Incident Management, Active Directory, Networking, Understanding TCP/IP, DNS, DHCP, VPN, Operating Systems, Windows, macOS, Linux systems, Office 365, Remote Support Tools, TeamViewer, Peripheral and Device Support
- Soft skills: Customer Support, Adaptability, Self-starter, Team Player, Quick Learner, Communication Effective
Certification
- 2024 IT SUPPORT by IBM
- 2024 Installing Active Directory on Windows Server
- 2024 Any Desk Remote Support Tool
- 2025 Microsoft Office 365 Administration Training for IT Support
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
IT SUPPORT
Language Academy
01.2023 - 04.2023
JUNIOR BUSINESS ANALYST
Adelaide College of Technical Education
11.2022 - 03.2023
PTE TRAINER
Language Academy
08.2021 - 01.2023
MASTER OF BUSINESS - Enterprise Resource Planning Systems
Victoria University
Certificate III - Early Childhood Care And Education
Kirana College