Diligent IT Consultant with expertise in SAP ERP systems (MM, PP, SD, FI, CO, CRM) and SAP S/4 HANA. Experienced in full-cycle SAP implementation, business process optimization, SaaS solutions, and delivering impactful business transformations across Business, Financial, and Marketing domains.
Hi, I’m
Gagandeep Singh
Business Analyst | Application Support Specialist | ERP Consultant | Implementation Consultant | Data Analyst
Summary
Overview
8
8+ Years of combined academic and professional background
2
Certifications
Work History
Wilson Security
Security Control Room Operator
04.2025 - Current
Job overview
- Applied sound judgment in prioritizing technical and security issues by monitoring Honeywell CCTV, ICT Protege access control, and integrated systems, ensuring rapid response to alarms and incidents.
- Performed root cause analysis and triaged system issues, coordinating with internal teams and external vendors to implement timely resolutions while minimizing downtime.
- Developed and documented standard operating procedures for managing user access, contractor permissions, and security incident responses, improving consistency across the team.
- Collaborated with technology teams and external vendors to maintain secure and reliable system operations, aligning outcomes with business and compliance requirements.
- Delivered exceptional customer service by handling contractor access requests, validating identification, and providing system support (Veyor Booking System, HID, ICT Protege).
- Managed user provisioning and de-provisioning, access permissions, scheduling, and alarm routing, aligning with ITIL-based change management and security frameworks.
- Created knowledge resources, including event filters, reports, and broadcast updates (via Microsoft Teams), to enhance team awareness and compliance.
- Contributed to risk-based strategies for access and system changes, ensuring business continuity, and adherence to organizational security policies.
- Supervised and coached a team of security personnel, fostering collaboration, and ensuring operational excellence in a high-pressure environment.
- Participated in after-hours support and system monitoring, ensuring continuous service availability, and rapid response to incidents.
- Maintained accurate system documentation, user records, and reporting outputs (CSV/PDF) to support compliance, audits, and operational reviews.
- Strong planning and organizational skills demonstrated through vendor contract management, work order approvals, and coordination of system maintenance.
MY Solicitors and Notaries
IT Coordinator
10.2022 - 12.2023
Job overview
- At an IT Coordinator, I configured ERP modules (Finance, HR, Payroll) to meet business needs, resolved data integrity issues, improved helpdesk response times by 25%, delivered staff training, implemented ERP upgrades, and designed data interfaces to enhance system interoperability.
- Configured and customized ERP modules (Finance, HR, Payroll, Procurement, and Asset Management) to meet business requirements and industry best practices.
- Investigated and corrected data integrity issues, ensuring accurate and reliable application functionality.
- Maintained comprehensive documentation of support cases and their resolutions to improve future troubleshooting efforts.
- Designed and maintained a helpdesk system to streamline incident tracking and resolution, improving response times by 25%.
- Delivered consulting and training services to staff, addressing on-site problems and ensuring proper use of ERP systems.
- Implemented and assisted in developing best practices for ticket management processes and created documentation to streamline workflows.
- Executed and validated ERP system upgrades and patches, ensuring seamless integration with minimal operational disruption while maintaining system stability and performance.
- Designed and implemented data exchanges and interfaces between ERP and external systems to improve system interoperability.
Rosetta Analytics
Data Analyst
03.2022 - 06.2022
Job overview
- At Rosetta Analytics, I have provided my expertise and contributed to the organization by specializing in data analysis, process optimization, and reporting. I gathered requirements, created functional specifications, and utilized data modeling techniques to enhance system performance, supporting ERP systems.
- Applied project management techniques to plan, manage costs, resources, and timelines.
- Led workshops and gathered requirements from stakeholders at all organizational levels.
- Deployed SAP solutions, created test plans, ensuring system quality and stability.
- Developed user manuals and delivered formal training sessions for end users.
- Created functional specifications for developers based on business needs and system requirements.
- Used data and process modeling for clear system specifications and design.
- Assisted in BI & BO solution design, collaborated with SAP architects and developers.
- Maintained a solid understanding of Enterprise Asset Management (EAM) and its integration within ERP systems.
- Aligned ERP functionality with business needs and developed solutions to address system gaps and process inefficiencies.
V4U Technical Services
Technical Support Consultant
08.2016 - 03.2018
Job overview
- As a Technical Support Executive at V4U Technical Services, I led ERP module configurations, provided troubleshooting, testing, and post-implementation support. I developed user documentation, gathered requirements, optimized processes, and ensured seamless system upgrades, enhancing overall functionality and user experience.
- Configured ERP modules to meet business needs, improving process efficiency and system functionality.
- Led ERP implementations, ensuring seamless integration, data migrations, and system optimization.
- Conducted testing, troubleshooting, and technical support to resolve ERP system issues.
- Developed and delivered comprehensive user manuals, training, and documentation for end users.
- Collaborated with cross-functional teams to define requirements, scope, and project plans.
- Gathered and documented business requirements, creating functional specifications for system development.
- Streamlined workflows and identified inefficiencies through process analysis and business process optimization.
- Managed ERP system upgrades, patch testing, and ensured data integrity post-implementation.
- Provided ongoing support, ensuring system functionality and continuous improvement through feedback.
- Delivered hands-on support throughout ERP lifecycle, including testing, implementation, and post-deployment support.
Education
Victoria University
Master of Business from ERP (Enterprise Resource Systems & Planning)
03.2021
University Overview
Relevant Coursework: SAP (ENTERPRISE RESOURCE PLANNING SYSTEMS), COMPUTERISED ACCOUNTING in ERP Systems, ERP Systems Implementation, SAP Business Process Engineering, SAP Business Analytics, Customer Relationship Management, Mobile & Executive Computing
Kalinga university
Bachelor of Computer Applications from Database Management Systems (DBMS)
06.2016
University Overview
Relevant Coursework: Business Communication, Database Management Systems, Financial Accounting, Management Information Systems, Structured System Analysis and Design, Agile Project Management
Skills
Business Process Analysis
Certification
Introduction to Data Analytics - Institute of Applied Technology - Mar 2025
Timeline
Security Control Room Operator
Wilson Security
04.2025 - Current
IT Coordinator
MY Solicitors and Notaries
10.2022 - 12.2023
Data Analyst
Rosetta Analytics
03.2022 - 06.2022
Technical Support Consultant
V4U Technical Services
08.2016 - 03.2018
Kalinga university
Bachelor of Computer Applications from Database Management Systems (DBMS)
Victoria University
Master of Business from ERP (Enterprise Resource Systems & Planning)
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