Diligent IT Consultant with expertise in SAP ERP systems (MM, PP, SD, FI, CO, CRM) and SAP S/4 HANA. Experienced in full-cycle SAP implementation, business process optimization, SaaS solutions, and delivering impactful business transformations across Business, Financial, and Marketing domains.
Hi, I’m
Gagandeep Singh
Business Analyst | Application Support Specialist | ERP Consultant | Implementation Consultant | Data Analyst
Summary
Overview
9
years of professional experience
2
Certifications
Work History
Wilson SecuritySydney, NSW
Site Support Administrator
04.2025 - Current
Job overview
- Applied sound judgment in prioritizing technical and security issues by monitoring Honeywell CCTV, ICT Protege access control, and integrated systems, ensuring rapid response to alarms and incidents.
- Performed root cause analysis and triaged system issues, coordinating with internal teams and external vendors to implement timely resolutions while minimizing downtime.
- Developed and documented standard operating procedures for managing user access, contractor permissions, and security incident responses, improving consistency across the team.
- Collaborated with technology teams and external vendors to maintain secure and reliable system operations, aligning outcomes with business and compliance requirements.
- Delivered exceptional customer service by handling contractor access requests, validating identification, and providing system support (Veyor Booking System, HID, ICT Protege).
- Managed user provisioning and de-provisioning, access permissions, scheduling, and alarm routing, aligning with ITIL-based change management and security frameworks.
- Created knowledge resources, including event filters, reports, and broadcast updates (via Microsoft Teams), to enhance team awareness and compliance.
- Contributed to risk-based strategies for access and system changes, ensuring business continuity, and adherence to organizational security policies.
- Supervised and coached a team of security personnel, fostering collaboration, and ensuring operational excellence in a high-pressure environment.
- Participated in after-hours support and system monitoring, ensuring continuous service availability, and rapid response to incidents.
- Maintained accurate system documentation, user records, and reporting outputs (CSV/PDF) to support compliance, audits, and operational reviews.
- Strong planning and organizational skills demonstrated through vendor contract management, work order approvals, and coordination of system maintenance.
MY Solicitors and Notaries
IT Coordinator and System Analyst
10.2022 - 12.2023
Job overview
- At an IT Coordinator, I configured ERP modules (Finance, HR, Payroll) to meet business needs, resolved data integrity issues, improved helpdesk response times by 25%, delivered staff training, implemented ERP upgrades, and designed data interfaces to enhance system interoperability.
- Configured and customized ERP modules (Finance, HR, Payroll, Procurement, and Asset Management) to meet business requirements and industry best practices.
- Investigated and corrected data integrity issues, ensuring accurate and reliable application functionality.
- Maintained comprehensive documentation of support cases and their resolutions to improve future troubleshooting efforts.
- Designed and maintained a helpdesk system to streamline incident tracking and resolution, improving response times by 25%.
- Delivered consulting and training services to staff, addressing on-site problems and ensuring proper use of ERP systems.
- Implemented and assisted in developing best practices for ticket management processes and created documentation to streamline workflows.
- Executed and validated ERP system upgrades and patches, ensuring seamless integration with minimal operational disruption while maintaining system stability and performance.
- Designed and implemented data exchanges and interfaces between ERP and external systems to improve system interoperability.
Rosetta Analytics
Data Analyst
03.2022 - 06.2022
Job overview
- At Rosetta Analytics, I have provided my expertise and contributed to the organization by specializing in data analysis, process optimization, and reporting. I gathered requirements, created functional specifications, and utilized data modeling techniques to enhance system performance, supporting ERP systems.
- Applied project management techniques to plan, manage costs, resources, and timelines.
- Led workshops and gathered requirements from stakeholders at all organizational levels.
- Deployed SAP solutions, created test plans, ensuring system quality and stability.
- Developed user manuals and delivered formal training sessions for end users.
- Created functional specifications for developers based on business needs and system requirements.
- Used data and process modeling for clear system specifications and design.
- Assisted in BI & BO solution design, collaborated with SAP architects and developers.
- Maintained a solid understanding of Enterprise Asset Management (EAM) and its integration within ERP systems.
- Aligned ERP functionality with business needs and developed solutions to address system gaps and process inefficiencies.
V4U Technical Services
Technical Support and Implementation Consultant
08.2016 - 03.2018
Job overview
- As a Technical Support Executive at V4U Technical Services, I led ERP module configurations, provided troubleshooting, testing, and post-implementation support. I developed user documentation, gathered requirements, optimized processes, and ensured seamless system upgrades, enhancing overall functionality and user experience.
- Configured ERP modules to meet business needs, improving process efficiency and system functionality.
- Led ERP implementations, ensuring seamless integration, data migrations, and system optimization.
- Conducted testing, troubleshooting, and technical support to resolve ERP system issues.
- Developed and delivered comprehensive user manuals, training, and documentation for end users.
- Collaborated with cross-functional teams to define requirements, scope, and project plans.
- Gathered and documented business requirements, creating functional specifications for system development.
- Streamlined workflows and identified inefficiencies through process analysis and business process optimization.
- Managed ERP system upgrades, patch testing, and ensured data integrity post-implementation.
- Provided ongoing support, ensuring system functionality and continuous improvement through feedback.
- Delivered hands-on support throughout ERP lifecycle, including testing, implementation, and post-deployment support.
Education
Victoria University
Master of Business from ERP (Enterprise Resource Systems & Planning)
03.2021
University Overview
Relevant Coursework: SAP (ENTERPRISE RESOURCE PLANNING SYSTEMS), COMPUTERISED ACCOUNTING in ERP Systems, ERP Systems Implementation, SAP Business Process Engineering, SAP Business Analytics, Customer Relationship Management, Mobile & Executive Computing
Kalinga university
Bachelor of Computer Applications from Database Management Systems (DBMS)
06.2016
University Overview
Relevant Coursework: Business Communication, Database Management Systems, Financial Accounting, Management Information Systems, Structured System Analysis and Design, Agile Project Management
Skills
Business Process Analysis
Solution Design
Stakeholder Management
Change Management
Data Migration
Reporting and Interpretation
Data Visualization
Understanding Data Ethics
Data Preparation and Cleaning
Data Analysis Techniques
Data Collection and Sourcing
Risk assessment proficiency
Certification
Introduction to Data Analytics - Institute of Applied Technology - Mar 2025
Timeline
Site Support Administrator
Wilson Security
04.2025 - Current
IT Coordinator and System Analyst
MY Solicitors and Notaries
10.2022 - 12.2023
Data Analyst
Rosetta Analytics
03.2022 - 06.2022
Technical Support and Implementation Consultant
V4U Technical Services
08.2016 - 03.2018
Kalinga university
Bachelor of Computer Applications from Database Management Systems (DBMS)
Victoria University
Master of Business from ERP (Enterprise Resource Systems & Planning)