Overview
Summary
Skills
Work History
Education
Timeline
Languages
OfficeManager
Gagandeep Walia

Gagandeep Walia

Melbourne,VIC

Overview

11
11
years of professional experience

Summary

Driven Investment Operations Associate offering 5+ year history as a top-notch team player and operations specialist. I am a passionate and enthusiastic worker seeking to upskill in a different business unit where I can use my skills, experience and knowledge to contribute significantly towards its growth while challenging myself, learning and growing everyday.

Skills

  • Operational Efficiency
  • Advanced Microsoft Suite Skills
  • Highly Driven and Self Motivated
  • Problem Solver and innovative
  • Proven organisational skills and attention to detail
  • Willingness to learn and grow at all times
  • Excellent communication skills and phone manner
  • Works really well under pressure and time frames
  • Exceptional team worker

Work History

Investment Operations Associate

Mercer
08.2018 - Current
  • Managed client onboardings for all type of MIAL clients that range from simple retail individual investors to complex companies/overseas trusts.
  • Liaising with our custodian and registry on a day to day basis to solve all different type of queries from clients and internal stake holders.
  • Dealing directly with clients and their custodians to solve an array of issues and queries.
  • Managed client relationships, addressing concerns proactively and providing exceptional service.
  • Dealing with various internal stake holders on different type of day to operations and projects by facilitating effective communication between them for optimal decision making.
  • Proactively managing my team's Inbox
  • Developed and enhanced various processes of our team to ensure the most efficient result is achieved for the business.
  • Increased efficiency in trade execution through continuous improvement initiatives focused on process optimization.
  • In-Charge of the client rebate process and making sure their accuracy is upheld through meticulous reconciliation and resolution of discrepancies when necessary.
  • Maintaining and managing different client registers and queues to help out the Portfolio management and the consultant team in decision making for business and client strategy.
  • Liaising with our Risk and Compliance team to solve client AML/KYC issues that may arise.
  • Reducing operational risk, ensuring compliance with industry regulations and company policies are met in various tasks done in the team.
  • Ensuring that all our checks and checklists are up to a high standard in order to meet our audit/GS007 obligations.
  • Helping out with all the compliance/GS007 audit requests that come from the client's auditors during financial year end.
  • Supported Risk and Compliance in doing their Ongoing Due Diligence checks on new and existing clients.
  • Expert in use of various internal systems and portals.
  • Implemented training of various new staff members and our offshore team to increase business efficiency.
  • Ensuring that all new fund related activities such as obtaining TFNs, LEIs and liaising with investment mangers/custodians to complete all their supporting documentations in a timely manner to meet deadlines.
  • Worked on Market openings for all our different funds as requested by our Portfolio managers and implementations teams. This required meticulous planning and aligning of various internal/external stake holders to get these documents fully executed.
  • Reconciliation of all Tax reclaims for the various markets opened for our funds.

CS/Operations Officer

LFS Advice Solutions
06.2017 - 08.2018
  • Managing and overseeing all third parties, suppliers & contracts and liaising with line managers/ GM’s for annual reviews
  • Ensuring that the business meets the compliance standard set by ASIC associated with the Fee Disclosure Statements, Reviews and Opt-In Notices for clients
  • Ensuring all Client Servicing queries are efficiently handled & feedback to all team members and further assisting advisers with any queries or actions that need to take place
  • Responsible for ongoing management and updates to all business hardware, building access register and passes/codes
  • Managing all Lease related matters, outgoings including direct liaison with Landlord
  • Coordinating with IT business support for any ongoing support required for staff & business
  • Assisting with compliance/audit related projects that take place at the firm and maintaining accurate client data and records Ongoing HR Support from management of all employee files to ensuring protocols and registers around employee/ business policies are updated and maintained
  • Ensuring all OHS standards are met, performing regular reviews/checks of all worksites including equipment, update OHS checklist, ensuring staff have adequate information
  • Training new members in the Client Services Team
  • Conducting Internship interviews
  • Utilising Xplan and SalesForce as Client Relationship Management softwares.

Shift Runner/ Delivery Driver

Dominos Pizza
06.2014 - 03.2017
  • Administering workplace and delegating tasks amongst staff to ensure smooth operations in a challenging yet playful environment
  • Solving day to day issues such as equipment failure, hoax orders, to ensure the workplace operates smoothly
  • Handling the till at the end of a business day to ensure the correct amount of money has been received and deposited as directed by the sales report and making sure the store is left with enough cash for the following business day Building loyal customers through friendly interactions, consistent appreciation and resolving complaints in a calm and professional manner
  • Adapting to the ever-changing products and systems at workplace in order to maintain high standards and being able to upsell new products and services
  • Developing creative ideas to attract customers to increase business profitability for the store.

Front Office Assistant

Aussie Home Loans
05.2013 - 06.2013
  • Answering proficiently to walk in as well phone queries in relation to home loans and forwarding to mortgage broker
  • Maintaining all Client data base electronically and updating any client records/referrals
  • Reporting Dealer Principal of any ongoing online portal issues and seeking resolution
  • Managing petty cash for the branch and ensuring smooth running of supplies
  • Filing of all Mortgage/ Legal documents per client bases.

Education

Bachelor of Business Administration - Economics & Finance

Monash University
Melbourne, VIC
05.2018

Timeline

Investment Operations Associate

Mercer
08.2018 - Current

CS/Operations Officer

LFS Advice Solutions
06.2017 - 08.2018

Shift Runner/ Delivery Driver

Dominos Pizza
06.2014 - 03.2017

Front Office Assistant

Aussie Home Loans
05.2013 - 06.2013

Bachelor of Business Administration - Economics & Finance

Monash University

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working

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