Gagandeep Singh Bimbra
Papakura,New Zealand
Summary
Operations & Service Coordinator with 14+ years across Australia and New Zealand, coordinating field service, scheduling technicians, managing parts/logistics, and delivering clear customer communication. Advanced user of SAP CS/CRM and tools such as C4C, CIC, GPC, and Pronto. Calm under pressure, highly reliable, and detail-focused. Seeking a long-term Auckland role with work-visa sponsorship.
Overview
15
15
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Service Coordinator
Grundfos Pumps Pty Ltd
10.2022 - 08.2025
- Coordinated national field service for AU & NZ; assigned jobs by urgency, warranty status, SLAs, and technician availability.
- Managed C4C tickets; confirmed schedules, site access, risk/permit needs, and post-visit documentation.
- Supported warranty validation and after-sales processes using SAP CS/CRM.
- Monitored workshop stock and raised part orders to minimise repair lead times.
- Produced weekly service and productivity reports; flagged risks and backlog trends to leadership.
National Service Administrator
Lotus Doors
04.2019 - 03.2020
- Handled nationwide service requests, bookings, and technician routing.
- Prepared quotes, job packs, and service reports; maintained customer updates throughout repair lifecycle.
- Processed subcontractor invoices and coordinated order dispatch.
Operations Coordinator (Contract)
Simply Better Services
06.2018 - 12.2018
- Scheduled commercial maintenance; coordinated subcontractors and compliance documentation.
- Tracked asset repairs and ensured timely close-out of records; supported cost-control and safety reporting.
Learning Ambassador
Amazon
01.2020 - 01.2021
Fleet Manager
Kaur Pvt Ltd
01.2016 - 01.2018
Car Park Operations Support
Auckland Transport
01.2015 - 01.2016
Network Administrator
Vec Software Solutions
01.2011 - 01.2013
Education
Diploma in Business (Level 5) - Business And Administration
International College of New Zealand
Auckland 11.2015 - 10.2016
Diploma in Computing (Level 7) - Computer Networking
New Zealand School of Education
Auckland 11.2013 - 08.2014
Bachelor of Technology - Electronics & Communication
Punjab Technical University
Punjab, India 08.2004 - 05.2008
Skills
- Service coordination & workflow management
- Customer communication & issue resolution
- Technician scheduling & route planning
- Spare parts & inventory control
- Job documentation, invoicing & reports
- Cross-functional collaboration (sales, workshop, logistics)
- Microsoft Office (Excel, Outlook, Word, Teams)
- SAP CS/CRM, C4C, CIC, GPC, Pronto
- H&S: First Aid & Fire Warden certified
Certification
First Aid & Fire Warden Certification — Grundfos, Melbourne
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Service Coordinator
Grundfos Pumps Pty Ltd
10.2022 - 08.2025
Learning Ambassador
Amazon
01.2020 - 01.2021
National Service Administrator
Lotus Doors
04.2019 - 03.2020
Operations Coordinator (Contract)
Simply Better Services
06.2018 - 12.2018
Fleet Manager
Kaur Pvt Ltd
01.2016 - 01.2018
Diploma in Business (Level 5) - Business And Administration
International College of New Zealand
11.2015 - 10.2016
Car Park Operations Support
Auckland Transport
01.2015 - 01.2016
Diploma in Computing (Level 7) - Computer Networking
New Zealand School of Education
11.2013 - 08.2014
Network Administrator
Vec Software Solutions
01.2011 - 01.2013
Bachelor of Technology - Electronics & Communication
Punjab Technical University
08.2004 - 05.2008
Work Authorization & Relocation
- Currently in New Zealand on a Visitor Visa for Parenting Court Case; planning permanent relocation to Auckland
- Require employer-sponsored work visa for New Zealand
- Available to relocate and start at short notice
Additional Information
- Full driver’s licences: New Zealand, Australia, India
- Excellent verbal & written communication; quick learner; strong work ethic