Gaganjot Dhanoa
Southport,QLD
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shop Manager/shop Owner
Self Employed
2019.03 - 2024.04
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Kitchen Hand / Waitress
Govindas Surfers Paradise
2016.02 - 2018.01
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
- Plated and presented food following chef requirements.
- Transported food items from storage areas to kitchen for prepping.
- Unloaded food deliveries and stored items in proper locations for easy access.
Sales Assistant
Pashin
2010.03 - 2011.12
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Waitress
Delhi Darbar
2009.01 - 2010.02
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
Diploma Of Hospitality - Hospitality
Imagine Education Australia
13 Benowa Road Southport 421501.2011
Certificate 3 In Hospitality - Hospitality Commercial Cookery
Mackintosh Collage
Robina08.2009
Skills
Customer service
Kitchen hand
Waitress
Cooking
Cleaning
Stock taking
Business management, as I was self-employed for many years running a business
Certification
Diploma and degree in hospitality management
Languages
Panjabi, Hindi, English
Full Professional
Reference
Susan Manning
Oyster Tower Pty Ltd trading as Pashin
Phone 0414210088
Jeevita Patil
Phone 0401693711
Jeevita.patil@anz.com
Timeline
Shop Manager/shop Owner
Self Employed
2019.03 - 2024.04
Kitchen Hand / Waitress
Govindas Surfers Paradise
2016.02 - 2018.01
Sales Assistant
Pashin
2010.03 - 2011.12
Waitress
Delhi Darbar
2009.01 - 2010.02
Diploma Of Hospitality - Hospitality
Imagine Education Australia
Certificate 3 In Hospitality - Hospitality Commercial Cookery
Mackintosh Collage
Diploma and degree in hospitality management