Summary
Work History
Education
Skills
Timeline
Generic

Gaganpreet Bhardwaj

Adelaide,SA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Work History

Customer Service Representative

testra
, SA
  • Provided accurate information about products and services to customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs.

Service Delievery Officer

service australia
, SA
  • Created reports outlining current status of services delivered, identifying areas for improvement.
  • Assisted in resolving escalated customer service issues promptly and effectively.
  • Collaborated with other departments within the organization to ensure smooth functioning of IT services.
  • Coordinated with internal teams to ensure resolution of customer complaints and queries.

Education

Master of Science - Information Technology

Overseas
University

Skills

  • Information Security
  • Appointment Scheduling
  • Report Generation
  • Data Entry
  • Data Collection
  • Complaint resolution
  • Product Knowledge
  • Inbound and Outbound Calling
  • Customer Service
  • Active Listening
  • Retail Marketing

Timeline

Customer Service Representative

testra

Service Delievery Officer

service australia

Master of Science - Information Technology

Overseas

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Gaganpreet Bhardwaj