Gaganpreet Kaur

• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Boosted store sales through effective merchandising and strategic product placement.
• Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
• Streamlined inventory management processes, resulting in improved efficiency and reduced stock discrepancies.
• Developed a high-performing team by providing ongoing coaching, training, and performance evaluations.
• Reduced employee turnover by fostering a positive work atmosphere and offering competitive compensation packages.
• Monitored daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
• Led weekly staff meetings to discuss goals, accomplishments, challenges, and opportunities for improvement within the store operations.

Achievements :

1.Incorporated Stock Management Strategies ensuring the team members ensure opening and Closing updates in the Excel Sheeters at the Common SharePoint folders without any miss outs .

2. Have been a Flag bearer Store twice with the Highest Sales with Repeat customers .

• Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
• Reduced call wait times by efficiently managing high call volumes during peak hours.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Delivered prompt service to prioritize customer needs.
• Increased sales by offering relevant product recommendations based on customers needs and preferences.
• Performed the Quality Check shifts diligently ensuring that all expired products are out of shelf one day prior to the expiry .

• Managing the Customer Service desk , handling customer queries , daily transactions and complaints about Mobile Sims and the mobile devices in the stores.
• Have ensured that every transaction at Store is properly captured in the CRM tools as a call wrap .
• Improved efficiency in handling customer calls at the Stores
• Boosted customer retention rates by providing exceptional service and building rapport with clients.
• Played a key role in successful product launches by effectively communicating features and benefits to potential clients.
• Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
• Contributed towards improving overall customer feedback scores(Store Surveys)by consistently delivering high-quality service experiences.

Achievements :

1. Have been consistently bearing the Customer Smiley Badges month on month .

2. Have been a Top rated Customer Service Team member during Store Surveys ,

Started with Tata Teleservices ,supporting customers on Service related inquires relating Device procurement & repairs .

Established a strong rapport with vendors, negotiating favorable terms for merchandise procurement and delivery timeliness.