GAGE ÖHRN

Company Overview: The Entertainment Bank is a privately owned and run company that specialises in providing high quality and innovative entertainment solutions for shopping centres, corporate and private events.

My duties include:

• Attending events and promotions, including meeting and greeting guests in a friendly and genuine manner.
• Promote and engage with the public and guests for special events (The Mandurah Crab Festival, Easter, Mother’s Day, etc.).
• Networking with stores within promotional shopping centres to ensure outstanding experiences for all visitors.
• Coordinate logistics for display setup (bump-in/bump-out).
• Driving company van to shopping centres to bump-in/bump-out stalls and displays.
• Self-motivated, with a strong sense of personal responsibility.
• Work effectively in fast-paced environments.
• Demonstrate respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• General assisting within the warehouse to create displays and props for promotions.

Company Overview: Sidekicker is an Australian staffing agency for temporary staff solutions both short and long-term.

My roles include:

• Attending events as promotional staff, including meeting and greeting of visitors, and handing out food samples at events like The Mandurah Crab Festival.
• Warehousing assistant, both manual handling and forklift driving. Loading and unloading of truck using a forklift.
• Work effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

Company overview: Centurion is one of Australia’s largest independently owned and operated logistics (3PL) and transport companies.

• Optimized storage space, rearranging items to better utilize available square footage.

My duties included:

• Careful preparation of outgoing freight ensuring goods are secured and packed correctly for dispatch then loaded via forklift to their designated trucks.
• Accurate use of RF Scanners to complete freight both being received and loaded and to ensure 100% accuracy.
• Time management and strict adherence to time sensitive schedules.
• Comply with company policies, procedures, and processes including the reporting of potential OHS/WPS hazards before they become a hazard.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.

Company Overview: Tyre Connect is an online platform for the direct sales of vehicle tyres to both the general public and businesses.

My duties included:

• To manually unload 40FT containers of passenger, SUV, or 4WD tyres. Each container would be tightly loaded with excess of 900 tyres.
• Strong record keeping required of all inventory received. This was to confirm all stock received matched against the packing slip from sending company, for any mismatching items.
• The role required that I use a standard sit-down forklift to provide empty stillages to container unloader(s). Once the stillages were full I would then forklift into the warehouse and stack them correctly and safety in their predesignated areas (with a maximum 6MT height).

Company Overview: QANTAS is Australia's largest international and domestic airline. Qantas freight international handles freight from all airlines both incoming and outgoing.

• Prepare freight and documentation for outgoing international flights.
• Assist in location and then relocation of all freight to be collected Relocate freight to the TARMAC on a RF Scanner, then physically move the load onto a Profile or Dolly, ensuring that all the safety locks are engaged and goods are safe to move. I will then use a Tug-truck to move the profiles onto a safe staging area.
• Operate forklifts, tugs and equipment on a day-to-day basis within OH&S guidelines.
• Keep updated records of inventory and activity logs and any OHS issues that need to be reported to management.
• Comply with company policies and legal guidelines and keep up to date

Company Overview: CEVA Logistics are a leading global logistics provider.

My duties included:

• Pick and Pack orders using RF Scanner and always adhere to a 100% picking accuracy rate.
• Stack goods into cages and on pallets carefully as to not damage goods. Them wrap pallets and label destination.
• Print labels, packaged boxes, and load into outbound containers and trucks.
• Work both as a team member and also have the ability to work autonomously and unsupervised.
• Time management and strict adherence to schedule.
• Other ADHOC duties as assigned, including working with other unfamiliar teams to assist in staff shortfalls.

Company Overview: DHL is a multinational Import-Export courier Company, specialising in moving parcels, express freight, and supply chain management services as well as e-commerce logistics solutions

My duties included: (3 month temp contract)

• Responsible for ensuring accuracy and compliance in shipment paperwork for all exports leaving Perth Gateway, both domestic and international.
• Perusing all invoices from incoming delivery drivers (50-70 drivers per day) for potential issues including dollar figures, incomplete sender and receiver details, goods being shipped and destination countries.
• High volume scanning, sorting and filing of documentation. Using RF scanners to ensure the right parcels are going to the correct container.
• High attention to detail with a good understanding of dangerous goods and Embargoed or Un-Sanctioned countries that require further investigation prior to approval to ship.
• Communicating with DHL colleagues across the globe to assist with shipment enquiries by phone and email, including Australian customs.
• Adhering to a strict time management schedule to ensure shipments do not miss outgoing nightly flights.

Company Overview: HBF is a nonprofit health fund founded in Western Australia in 1941 and headquartered in Perth.

My duties included:

• Responsible for handling sales and service enquiries regarding private health insurance in a contact centre environment, including managing upward of 70 - 90 calls a day, multitasking, case management, updating and administration of existing client files, creating new profiles and data entry into multiple system platforms (IT).
• Work both autonomously and within a team environment to achieve both personal and team KPI’S.
• Proactively compare members current level of cover to ensure their policy still meets their individual and families current and future Health Insurance needs.
• Find cost effective solutions for consumers who are in financial restrictions.
• Adhere to all internal and government guidelines regarding customer privacy of data.
• Show compassion and empathy for all clients.

Company Overview: Bankwest is an Australian bank based in Perth, Western Australia.

My duties included:

• Provide over the phone (incoming and outgoing) general banking advice and information to both existing and new-to-bank callers on BWA (Bankwest Australia) products and services.
• Have open and clear conversations with customers and reduce bank jargon.
• Adapt to each client conversation and respectfully use a demeanour that they will understand.
• Use both open and closed questions in conversations.
• Analyse and understand customer wants and needs and produce best products to suit their requirements.
• Listen for potential sales leads for other banking teams and send through quality referrals.

Company Overview: Bankwest is an Australian bank based in Perth, Western Australia.

My duties included:

• Effectively process both credit card and personal loan (secured and unsecured lending) applications within an operations environment and adhere to strict government lending guidelines.
• Perform customer credit checks, workplace employment confirmation and obtain vehicle registration reports.
• Reduced loan application processing time by diligently reviewing and verifying applicant information.
• Ensure a seamless end to end service to applicants regardless of loan outcome.
• Interact respectfully with declined applicants and have the ability and skill to be able to confidently explain why their application was declined (within BWA policy and procedures).
• General team administration including, gathering of daily team statistics, and placing in an Excel spreadsheet and reporting to stakeholders both within the team and other areas of interest within the business.

Company Overview: The General Pharmaceutical Council is the body responsible for the independent regulation of the pharmacy profession within England, Scotland and Wales, responsible for the regulation of pharmacists, pharmacy technicians and pharmacy premises.

• Taking inbound calls from Pharmacists and Pharmacy Assistants on matters relating to their UK registrations, current, past and ongoing.
• Ensuring all UK registrants are working within government legislation and are continuing to keep up to date with all registration requirements.
• Guiding members of the public how to lodge pharmacy error disputes/complaints and give realist timeline expectations.
• Strong, professional, and firm verbal communication required with pharmacists and technicians that continued to practice when not currently registered and be able to problem solve with them to resolve the issue with a positive outcome.
• Be flexible and assist other parts of the business during low call periods. This included, filing, processing, data inputting, recording trends and reporting to stakeholders within the business.

Company Overview: National Australia Bank Ltd (NAB) is one of the top 4 financial services providers in Australia and New Zealand.

My duties included: (Role 1)

• Deliver high quality service to inbound calling customers (contact centre), taking opportunities to sell and cross-sell appropriate consumer financial products.
• Coach and assist new and existing staff with their professional development.
• Supervise (floor walk) the sales department and support staff on customer enquiries.
• Support management as a point of escalation for customer complaints when team leaders were not available.
• Work autonomously with the skills and knowledge to be able to find solutions via an internal intranet.
• Successfully completed a 2-week secondment with the testing team for a new product development and roll out.

Company Overview: WESTPAC is one of the top 4 financial services providers in Australia.

My duties included:

• Assist two Relationship Managers with the running of a large portfolio of Not-For-Profit corporate clients.
• Pro-Actively offer new and existing customers appropriate products and services and continually go above and beyond customer expectations.
• Visit both current and potential clients to assess and assist in all banking needs.
• Handle multi-million Dollar transactions with a 100% accuracy rate using a host/DOS banking system.
• Compliantly be able to navigate several different banking platforms at the same time.
• Conduct meaningful communications with stakeholders both internal and external by phone and email.

Company Overview: Macquarie Bank is a diversified financial group providing clients with asset management and finance, banking, advisory and risk and capital solutions.

My duties included:

• Provide exceptional customer service meeting and exceeding customer expectations.
• Solve complex enquiries on a first call resolution basis regarding their current lending situations.
• Have a sound knowledge of the bank’s current procedures and know how to advise customers of possible better solutions.
• Follow company policies and procedures and always be aware of potential fraud.
• Have flexibility to be able to cover shifts out of my own shift times when needed.
• Treat everyone customer with opening night principles, dignity and respect.
• Proactively advise customers of possible better financials.

Company Overview: Commonwealth Bank is one of Australia's top 4 banking and financial services provider.

My duties included:

• Analysing customer home loan requirements and selecting the best options for their needs. Generally, we would pick the three most suitable products to suggest to the customer.
• In-depth conversations using listening skills to learn what the customer truly needed.
• Understanding the difference between customer wants and their needs, as on occasion they may be different. Also be able to explain to the customer the difference and how the product will benefit them.
• End to end operation of the mortgage. It was my role to not only write the loan, but to also keep contact with customer until property settlement.
• Keep in contact with external stakeholders, like vendors real estate and lawyers to ensure a smooth transition for my client.
• Follow company policies and procedures and be aware of potential fraud at all times, flagging any potential fraud to appropriate.
• Comply with all Australian Government requirements and be up-to-date on any ASIC changes that are relevant to lending.
• Understand and comply with ACCC guidelines.