Gai Joak
Bullsbrook,WA
Summary
Diligent Security professional with 14 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Corporate Guard & Retail Guard
SECURE CORP
03.2020 - Current
- First responder to corporate-based events such as suspicious behavior, medicals by responding to on-site medicals incidents and coordinate with medical emergency personnel and carried out day-day duties accurately and efficiently.
- Key responsibilities
- Perform duties in accordance with applicable standards, policies as require.
- Maintain focus and observe activities associated with asset protection.
- Conduct foot patrols throughout premises
- Monitor and review CCTV footage.
- Check ID cards of personnel entering premises.
- Provide exceptional customer service to customers and clients.
- Protect building and areas assigned.
- Oversee traffic control and weighbridge operation
- First point of contact between public and the company, aid those seeking assistance and information
- Responsible for electronic alarm system and testing procedures
- Identify and escalate Safety & Quality issues, hazards and risks
- Take personal responsibility to ensure courteous behaviour
- Achievements
- Physical fitness/strength
- Alertness on the job
- Communication skills and empathy
- Honesty integrity
- Ability to lead and work in a team.
Rover Guard-CERTIS AUSTRALIA
11.2014 - 03.2020
- Complete routine patrols as per requirements of corporate training Run-sheet's day &
- By monitoring & reporting on all events of interest and escalate, as required.
- Key responsibilities
- Complete full building and grounds patrol every hour to spot and investigate concerns.
- Respond quickly to emergency situations, typically within two minutes of alarm sounding to assess and deflect issues.
- Authorized entrance of people and vehicles
- Secured premises and personnel by patrolling property and monitoring surveillance equipment such as CCTV cameras.
- Secure all exits, doors, and windows.
- Maintain focus and observe activities associated with asset protection.
- Conduct foot patrols throughout premises
- Monitor and review CCTV footage.
- Check ID cards of personnel entering premises.
- Provide exceptional customer service to customers and clients.
- Prevent property breaches.
- Solved conflict situations.
- Self-motivated, with strong sense of personal responsibility
- Trained other guards and supervised their work.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Disability Support Worker
Aruma
03.2018 - 01.2020
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Conducted in-home visits to provide supportive services.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Kept accurate records for client files and handled related paperwork.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
- Participated in clinical supervision to maintain professional development.
Education
Diploma of Business management - Certificate III & IV English As Second Language
Holmesglen Institute
Holmesglen Institute01.2005
Certificate II in Security Operation -
Executive Security
Dandenong, VIC2008
No Degree - Certificate IV in Disability Support
Job Training Institute
Dandenong, VIC2013
Some College (No Degree) - Certificate IV in Disability Support
Job Training Institute
Job Training Institute- DandenongSkills
- Physical strength
- Knowledge of security Operation and Procedure
- ID verification
- Theft prevention
- Reporting Skills
- Interpersonal Skills
- Written and verbal communication
- Exceptional Customer Service
- Training Junior Team Members
- Conflict resolution techniques
- Following complex instructions
- Knowledge of security operations and procedures
- Surveillance skills
- Leadership and team player
Certification
- Driver's licence C class
- first Aid certificate
- working with children
- police checks
- Covid-19 vaccination certificate
- white Card
- Implement Management Plans & Control Traffic with stop-slow bat
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Corporate Guard & Retail Guard
SECURE CORP
03.2020 - Current
Disability Support Worker
Aruma
03.2018 - 01.2020
Rover Guard-CERTIS AUSTRALIA
11.2014 - 03.2020
Diploma of Business management - Certificate III & IV English As Second Language
Holmesglen Institute
Certificate II in Security Operation -
Executive Security
No Degree - Certificate IV in Disability Support
Job Training Institute
Some College (No Degree) - Certificate IV in Disability Support
Job Training Institute
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