Gaia Gattavara
Southport,QLD
Summary
Proactive and caring worker with 5 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
5
5
years of professional experience
Work History
Daycare Teacher
La Pulce Giorgia E L'ape Gaia
09.2021 - 08.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
Event Hostess
Tour Leader Bank
05.2019 - 09.2022
- Greeted guests and welcomed patrons in support of company service policy.
- Assisted with special events by working premieres, private screenings and charity events.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Inspected tickets and customer IDs, checking for appropriate age requirements.
Interviewer
Cultural Care Au Pair, USA - Au Pair
03.2019 - 12.2021
- Conducted interviews with participants to assess eligibility.
- Assisted in coordination of on-site interviews, managing schedule to stay organized.
- Stayed up-to-date with industry trends and best practices in interviewing and selection to offer updated services.
- Conducted phone and video interviews to assess candidates based in remote locations.
- Created and administered pre-employment assessments to measure candidate suitability.
Waitress
La Pedavena Pub And Restaurant
06.2021 - 07.2021
- Greeted new customers, discussed specials, and took drink and food orders.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Sales Assistant
Decathlon Italia
06.2020 - 09.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Established rapport with customers using active listening and interpersonal skills.
Back Office Assistant
La Pulce Giorgia E L'ape Gaia
09.2018 - 09.2019
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Processed customer orders and invoices to support timely fulfillment and delivery.
Education
Master of Science - Clinical Psychology
Università Degli Studi Di Milano-Bicocca
Milan, Italy03.2023
Skills
- Sales Expertise
- Complaint Resolution
- Adaptable and Flexible
- Guest Satisfaction
- Warm and Friendly
- Customer Needs Assessment
- Following Supervisor Instructions
Languages
Italian
Native or Bilingual
English
Professional Working
Timeline
Daycare Teacher
La Pulce Giorgia E L'ape Gaia
09.2021 - 08.2023
Waitress
La Pedavena Pub And Restaurant
06.2021 - 07.2021
Sales Assistant
Decathlon Italia
06.2020 - 09.2020
Event Hostess
Tour Leader Bank
05.2019 - 09.2022
Interviewer
Cultural Care Au Pair, USA - Au Pair
03.2019 - 12.2021
Back Office Assistant
La Pulce Giorgia E L'ape Gaia
09.2018 - 09.2019
Master of Science - Clinical Psychology
Università Degli Studi Di Milano-Bicocca
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