Gaia Mucci
72 Overland Road, Croydon Park ,SA
Summary
A highly motivated and detail-oriented professional with a strong background in language studies, customer service, and business management. Skilled in communication, problem-solving, and team collaboration, with experience in administrative support, hospitality, and e-commerce management. Able to thrive in fast-paced environments, demonstrating adaptability and efficiency. Passionate about operational excellence and delivering high-quality customer experiences.
Overview
6
6
years of professional experience
Work History
Waitress
Restaurant "Le Barrique"
06.2021 - 10.2024
- Welcomed and seated customers with professionalism
- Took food and beverage orders efficiently and accurately
- Delivered meals promptly while ensuring quality control
- Maintained cleanliness of dining areas and workstations
- Assisted in setting up tables, refilling drinks, and recommending menu items
- Handled customer inquiries, complaints, and special requests professionally
- Collaborated with kitchen and bar staff to ensure smooth service.
Secretary
BRB GROUP SRL
06.2022 - 05.2023
- Company Overview: Commercial Company
- Administrative and accounting tasks;
- Autonomus drafting letters, minutes and archiving files, documents and contracts;
- Communicating with clients and suppliers;
- Supporting foreign communication;
- Scheduling appointments, visits, meetings, and events;
- Creating and managing e-commerce websites;
- Managing e-commerce platforms and booking systems;
- Organizing online meetings with managers;
- Sending invoices
- Commercial Company
Secretary
Latina Colori snc
06.2018 - 09.2020
- Company Overview: Construction Company
- Independent organization of ordinary secretarial activities;
- Handling incoming calls and correspondence (paper and web-based);
- Invoice filing;
- Registration of customers and suppliers;
- Organization of receipts;
- Werehouse stock management (loading and unloading);
- Organizational support in paperwork
- Construction Company
Education
Master's Degree - Business Management
Universitas Mercatorum
10.2024
Bachelor's degree - Languages and Markets
Universitas Mercatorum
01.2023
Bachelor's degree - Languages, Cultures, Literatures and Translations
La Sapienza University
01.2022
High School Diploma -
Liceo Statale Alessandro Manzoni
01.2018
Skills
- Strong Communication & Customer Service Skills
- Teamwork & Collaboration
- Problem-Solving & Conflict Resolution
- Time Management & Multitasking
- Administrative & Secretarial Support
- Foreign Trade & E-commerce Management
- Food Service & Hospitality Operations
- Cash Handling & POS System Operation
- Menu Knowledge & Upselling Techniques
- Food Safety & Hygiene Compliance
- Office Administration
- Flexible & Adaptable
- Fast Learner
- Organisational Skills
- Foreign sales back-office import export
DIGITAL SKILLS
💻 Proficient in Microsoft Office (PowerPoint, Word, Excel)
🎨 Skilled in Adobe Illustrator (Product Packaging Design)
📊 Experience in Managing Online Platforms & E-commerce handling
Languages
Italian
Native or Bilingual
English
Professional Working
Spanish
Limited Working
Personal Information
- Date of Birth: 03/31/99
- Gender: female
- Nationality: Italian
Additional Information - Achievements
2020, 2021, One-year exchange program at the University of Bath (UK) as a visiting student in 'Department of Politics, Languages & International Studies'
Driving Licence: C
C
Timeline
Secretary
BRB GROUP SRL
06.2022 - 05.2023
Waitress
Restaurant "Le Barrique"
06.2021 - 10.2024
Secretary
Latina Colori snc
06.2018 - 09.2020
Bachelor's degree - Languages and Markets
Universitas Mercatorum
Bachelor's degree - Languages, Cultures, Literatures and Translations
La Sapienza University
High School Diploma -
Liceo Statale Alessandro Manzoni
Master's Degree - Business Management
Universitas Mercatorum
Similar Profiles
Janvi PatelJanvi Patel
Waitress at RestaurantWaitress at Restaurant
ELYANA ARABIELYANA ARABI
SHAWARMA & GRILL at RESTAURANTSHAWARMA & GRILL at RESTAURANT
Havana AchtenHavana Achten
Working At Grandparents Restaurant at RestaurantWorking At Grandparents Restaurant at Restaurant