Gail Dalby
Sydney,NSW
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Sales Representative
Anstel
12.2023 - Current
- Managed the store's inventory, ensuring accurate stock levels were maintained.
- Organized promotional events such as furniture exhibitions, trade shows. to promote products and services.
- Assisted customers in making informed decisions about purchasing furniture items.
- Utilized CRM software to track customer interactions and sales progress.
- Participated in training sessions to improve product knowledge and sales techniques.
Account Manager
Discovery
Johannesburg, South Africa
07.2013 - 05.2023
- Managed multiple accounts simultaneously while meeting deadlines.
- Utilized problem-solving skills when dealing with difficult customers.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided technical support to customers when needed.
- Ensured compliance with industry regulations when dealing with clients.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Negotiated contracts with clients to maximize revenue potential.
- Maintained accurate records of all customer interactions in the CRM system.
- Provided technical assistance during product demonstrations or presentations.
- Prepared monthly financial statements for each account.
- Provided training and guidance to new Account Managers.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Established strong relationships with decision-makers and influencers within client organizations.
- Onboarded new team members to integrate into organization.
- Identified customer needs by asking questions and advising on best solutions.
Pharmaceutical Sales Representative
Austell Pharmaceuticals
Johannesburg, South Africa
12.2011 - 06.2013
- Maintained up-to-date knowledge of relevant industry trends and developments.
- Developed and implemented sales strategies to increase market share of product portfolio.
- Created and maintained relationships with key stakeholders, including medical professionals, healthcare providers, and pharmaceutical distributors.
- Attended trade shows and conferences related to the pharmaceutical industry as needed.
- Provided detailed product presentations to customers on a regular basis to promote products and services.
- Maintained accurate records of sales activity using CRM software systems.
- Scheduled appointments with medical professionals to sell specific products.
- Achieved territory, individual and company goals for call metrics, sample distribution, market share and sales.
- Employed effective selling, listening and negotiation skills while communicating with customers.
- Conducted detailed product presentations to medical staff, highlighting benefits and differentiators.
- Established and executed territory business plans to meet sales goals.
Pharmaceutical Sales Representative
Reckitt Benckiser Pharmaceuticals
Johannesburg, South Africa
08.2010 - 11.2011
- Negotiated contracts with vendors to secure discounted prices for bulk orders.
- Coordinated with internal departments such as logistics or finance regarding order fulfillment.
- Organized promotional events such as webinars or seminars featuring guest speakers.
- Conducted product demonstrations to illustrate the value of products for clients.
- Attended conferences and trade shows to stay informed of current trends in the field.
- Restocked shelves and prepared expired drugs for return.
- Conducted regular checks of expiration dates on medications, removing outdated stock.
- Managed inventory of pharmaceutical products, ensuring optimal stock levels and timely replenishment.
Pharmaceutical Sales Representative
Inova
Johannesburg, South Africa
04.2007 - 07.2010
- Provided feedback from field visits regarding product performance and issues encountered.
- Monitored competitor activity in order to stay ahead of the competition.
- Organized sales presentations, seminars, and workshops for medical professionals in order to promote product awareness.
- Developed relationships with key opinion leaders within the medical community.
- Attended trade shows and conferences to introduce products.
- Performed regular visits to doctors' offices to discuss products with health care professionals.
- Provided technical support to physicians by answering questions about product features, benefits, and uses.
- Updated customer information in CRM database daily to document latest interactions and activity.
- Responded promptly to customer calls and emails regarding product issues and complaints.
Pharmaceutical Sales Representative
Adcock Ingram
Johannesburg, South Africa
05.2005 - 03.2007
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Negotiated and closed deals with minimal oversight.
- Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Education
Collage Diploma - Aesthetics
Hydro International
Johannesburg South Africa12-2003
High School Diploma -
Benoni High School
Johannesburg South Africa12-2001
Skills
- Account Management
- Sales closing
- Customer Service
- Client Account Management
- Territory sales
- Process Improvement
- Revenue Generation
- Client Service
- Account Servicing
- Sales Presentations
- Exceeds sales goals
- Performance Tracking
- Strategic Planning
- Territory Growth
- Customer Relationship Building
- Closing sales
- Product and Service Sales
- B2B and B2C sales
- Staff Training
Affiliations
- I am a wife, mother and love to bake cakes in my free time.
Accomplishments
- At Inova Pharmaceuticals I received highest growth of scripts in a year for Duromine.
- I have received top achiever for the quarter a number of times at Discovery Health
Languages
English
Professional
References
References available upon request.
Timeline
Sales Representative
Anstel
12.2023 - Current
Account Manager
Discovery
07.2013 - 05.2023
Pharmaceutical Sales Representative
Austell Pharmaceuticals
12.2011 - 06.2013
Pharmaceutical Sales Representative
Reckitt Benckiser Pharmaceuticals
08.2010 - 11.2011
Pharmaceutical Sales Representative
Inova
04.2007 - 07.2010
Pharmaceutical Sales Representative
Adcock Ingram
05.2005 - 03.2007
Collage Diploma - Aesthetics
Hydro International
High School Diploma -
Benoni High School
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