Gail Dalley
Maryborough,Australia
Summary
I am a vibrant and enthusiastic individual with a strong customer service background who thrives in team environments. Bringing great joy in the wider community, I have extensive experience in sales has honed my ability to consistently achieve objectives. Througout previous roles, effectively communicating and working alongside diverse groups of people has showedcased exceptional interpersonal skills.
Overview
23
23
years of professional experience
Work History
Administrative Officer
Queensland Health
Maryborough, QLD
01.2025 - Current
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Offered reception coverage to relieve staff during absences or breaks.
- Greeted visitors warmly upon arrival at office reception area.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
Community Support Worker
My Disability Care
, QLD
09.2024 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Helped clients navigate social services system and access needed resources.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Managed cases of [Type] clients receiving social or community service support.
- Directed customer inquiries to appropriate department personnel.
- Offered reception coverage to relieve staff during absences or breaks.
District Manager for Canterbury & Westland
Hato Hone St John
10.2018 - 05.2024
- Training South Island staff members and directly managing 16-25 people
- Fostering a positive and supportive work environment for my team
- Meeting KPI’s and performing in field auditing
- Promoting Telecare within the community through public speaking
Sales Consultant
Mary Kay
01.2016 - 01.2020
Training & Support Manager for South Island
Hato Hone St John
09.2016 - 10.2018
- Training 25 staff members South Island wide
- Ensuring high standard of care and processes are held throughout our team
- Complying to the Ministry of Social Development - Work and Income procedures and auditing
Sales Consultant
Undercover Wear Limited
01.2012 - 07.2014
- Part time sales consultant
- Gained 3rd place Nationally for top salesperson
Operations Manager
Gardenmakers
04.2009 - 08.2010
- Customer Service skills
- Sales of Gardenmakers products to existing and prospective customers
- Monthly stocktakes
- Staff training – Plus Health and Safety
- Ordering of products on daily, weekly and monthly cycles
Electrople Manager and National Key Account Manager
Goldpine
01.2002 - 03.2009
- Reached sales target of $15,000,000 personally for the company
- Strong customer facing role dealing with Power Board Companies throughout New Zealand
- Importing stock from Australia, budgeting and forecasting
- KPI reporting and setting for employees
- Administration employment
- On-Call trouble shooting and problem solver
Education
Professional Certificate - Wine Stage 1 & 11, Quantity Cookery Stage 1 & 11, Food Supervisors Course Stage 1
Christchurch Polytechnic
ChristchurchTrade Certificate - Food Hygiene
Technical Correspondence Institute
Wellington, New ZealandTrade Certificate - Wine and Liquor
Otago Polytechnic
Dunedin, New ZealandSkills
- Office Administration
- Document management
- Data entry
- Regulatory compliance
- Calendar management
- Customer service
- Behavioral support
- First Aid and CPR
- Time management
- Staff coaching and training
- Effective communication
- Teamwork and collaboration
References
- Ila Reid, Inventory Manager Hato Hone St John, +64278019995
- Caroline Collett, Southern District Manager, +64278011039
Hobbies and Interests
- Reading
- Salsa dancing
- Music
- Exercise
- Future education
Skills
- Behavioral support
Timeline
Administrative Officer
Queensland Health
01.2025 - Current
Community Support Worker
My Disability Care
09.2024 - Current
District Manager for Canterbury & Westland
Hato Hone St John
10.2018 - 05.2024
Training & Support Manager for South Island
Hato Hone St John
09.2016 - 10.2018
Sales Consultant
Mary Kay
01.2016 - 01.2020
Sales Consultant
Undercover Wear Limited
01.2012 - 07.2014
Operations Manager
Gardenmakers
04.2009 - 08.2010
Electrople Manager and National Key Account Manager
Goldpine
01.2002 - 03.2009
Professional Certificate - Wine Stage 1 & 11, Quantity Cookery Stage 1 & 11, Food Supervisors Course Stage 1
Christchurch Polytechnic
Trade Certificate - Food Hygiene
Technical Correspondence Institute
Trade Certificate - Wine and Liquor
Otago Polytechnic
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