Gail Liversidge
BEERWAH,QLD
Summary
Multifaceted individual with an extensive background in a variety of office administration roles across a number of different fields with an adaptable skillset. Works well in high-pressure settings with minimal supervision and has strong attention to detail. Believes that success can be achieved when working co-operatively within a team. Confidentiality is of utmost importance. Especially effective at fielding phone calls, coordinating with clients / customers with enthusiasm, understanding and follow through.
Overview
9
9
years of professional experience
Work History
Community Development Officer
Balonne Shire Council
10.2021 - 03.2024
- Communicated effectively with all levels of staff within organisation ie CEO, Mayor and Councillors; and staff n all areas of service by being respectful, enthusiastic and offering information and/or assistance as needed
- Developed successful community programs by conducting needs assessments and engaging stakeholders
- Mentored Community Services Administration Assistant and Business Administration Trainee in multiple event and program management techniques through supporting them to grow professionally within their team and the whole organisation
- Conducted online and in person research to identify community development opportunities
- Ensured compliance with relevant policies with regard to RADF and Community Grants applications
- Tracked service activities and outcomes against outlined plans and goals ie Grants / WORCamp / events preparation and debrief
- Liaise with different service providers to meet to discuss Project Lists and issues needing to be addressed from same
- Undertake Agenda preparation followed by Minute Taking and distribution of same encompassing Action List, at various Council meetings, team meetings and Youth Council, for example
- Evaluated program effectiveness using data analysis, enabling adjustments for improved impact on the community
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks
- Educated young people about strategies for driving discussions and promoting social changes ie Youth Council
- Reviewed current procedures, identified areas of potential enhancement and implemented changes to improve overall effectiveness
- Approached issues proactively to best meet current and future community needs
- Kept all files updated, accurate and aligned with Council records management system
- Championed inclusivity throughout all community development initiatives, fostering a sense of belonging among diverse populations
- Improved community engagement by organising outreach events and collaborating with local organisations
- Assessed potential risks associated with projects or initiatives, implementing mitigation strategies as needed
- Cultivated strong network of providers delivering assistance to community
- Maintained internal database of service workers, participants, activities and other relevant details
- Self-motivated, with a strong sense of personal responsibility
Executive Assistant / Assistant Manager
Victoria Daly Regional Council
10.2014 - 10.2021
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations
- Screened calls and emails, responding accordingly to support Community Operations Manager's correspondence
- Managed COM calendar, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Handled checking and forwarding of timesheets for 31 staff accurately while maintaining strict adherence to deadlines for timely payments
- Liaised with Government officials for visit to community by Her Honour, the Administrator of the NT, Vicki O'Halloran around schedule to meet and greet, transport whilst in community and catering of events
- Coordinated events and worked on ad hoc projects ie ANZAC Day 2020
- Managed Community Post Office ie sorting incoming community mail and collection of same at front counter, ensuring signatures taken for registered mail
- Community Centrelink Agent for local residents ie assisting with form completion, phone calls to Customer Service Officers with regard to their payments
- Facilitated toolbox meetings with staff from various programs whilst program manager on leave or out of community
- Screened personal and business calls and directed to appropriate party
- Organising Agenda, forwarding calendar invites and minute taking; booking of room and catering for Local Authority meetings
- Updated and maintained confidential databases and records
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences
- Accepted bookings for Council accommodation in community, organising key collection and [roviding other relevant information
- Facilitated induction training and onboarding for incoming office staff
- Streamlined operations and prioritised tasks, allowing COM thus freeing up time to increase productivity
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Volunteered to help with special projects of varying degrees of complexity.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
BSB55107V Diploma of Management - Business Management
RTO
Maroochydore, QLD2012
CHC5702 Diploma of Community Welfare Work - Community Services
Sunshine Coast TAFE
Nambour QLD Australia2009
Skills
- Great listening skills
- Advocacy and networking skills
- Researching skills and ability to write reports
- Mentoring skills ie business admin traineeships, young people
- Excellent communication, interpersonal and team building skills
- Strategies for community empowerment
- Event planning and management skills
- Program management, including planning, instrumentation and implementation, monitoring and evaluation
- Excellent organisational, creative, strategic and analytical skills
- Proficient in use of Microsoft Office suite, MAGIQ, TEAMS and ZOOM, InfoCouncil, TechOne and Synergy
Timeline
Community Development Officer
Balonne Shire Council
10.2021 - 03.2024
Executive Assistant / Assistant Manager
Victoria Daly Regional Council
10.2014 - 10.2021
BSB55107V Diploma of Management - Business Management
RTO
CHC5702 Diploma of Community Welfare Work - Community Services
Sunshine Coast TAFE
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