Gail Nicholson
Helena Valley,WA
Summary
Professional Customer Service Officer and Administrator with a passion for delivering excellent customer service, efficiently and empathetically.
Highly skilled in communication, conflict resolution and problem solving, ensuring customer satisfaction and loyalty.
Effective team collaborator adaptable to changing needs.
Known for reliability and a proactive approach to meeting customer and organisational goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Royal Foods
12.2022 - 06.2025
- Assisted customers with enquiries via telephone, email and online ordering platform within a timely manner.
- Processing of customer orders, invoicing and credits within ERP software (Pronto).
- Compiled delivery driver's manifests.
- General administration and record maintenance.
- Proactively supported and assisted sales teams, warehouse team and delivery drivers on a daily basis.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Continued commitment to nurturing and fostering customer relationships.
Office Administrator
Monadelphous Group
01.2020 - 12.2022
- Administrator in the company's Group Assets department.
- Preparation of documentation for capital expenditure requests.
- Entering assets into company's own ERP software system (MATE).
- Collaboration with internal teams to complete procurement and financing of company assets.
- Capitalisation of purchased assets.
- Record keeping and disposal of sold and written-off assets.
- Day to day email and telephone enquires within the business.
Customer Service Officer
Monde Nissin
07.2008 - 12.2019
- Front office reception duties including greeting customers and ensuring a positive first impression.
- Assisted customers with enquires via telephone and email in a timely manner.
- Processing of customer orders, invoicing and credits.
- Compiling delivery driver's manifests.
- Proactively supported and assisted sales team, warehouse team and delivery drivers on a daily basis.
- Regional tele sales support, building a genuine rapport and strong sales achievement with the company's rural customers.
- Achieved 11 years of continuous and loyal service.
Education
High School Diploma -
Mirrabooka Senior High School
Perth, WA12-1982
Skills
- Exceptional customer service
- Professional, confident and friendly phone manner
- Active Listening
- Excellent verbal and written communication
- Strong work ethic
- Working well autonomously and within a team
- Time management
- Prioritisation
- Multitasking
- Attention to detail
- Adaptability
- Resourcefulness
Timeline
Customer Service Representative
Royal Foods
12.2022 - 06.2025
Office Administrator
Monadelphous Group
01.2020 - 12.2022
Customer Service Officer
Monde Nissin
07.2008 - 12.2019
High School Diploma -
Mirrabooka Senior High School
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