Gail Phillips
Kiama,NSW
Summary
An experienced Administrative professional seeking to secure a challenging administration and customer service role within an organisation that can recognise, and benefit from my professional and personal skills. I am interested in a role where I canon excellent customer service in an administrative function.
Knowledgeable with solid background in customer service roles. Adept at resolving customer inquiries and managing complaints. Demonstrated ability to communicate effectively and handle multiple tasks in fast-paced environment.
Overview
13
13
years of professional experience
Work History
Customer Service Officer
Department of Communities and Justice
02.2019 - Current
- Record all file location and movement of all incoming and outgoing CP & OOHC files in Access/ChildStory and security of all Digital file received from Government Records Repository
- Process all financials through ExpenseMe Pro
- Create and maintain all Carer files and recording movement of files and location in Access/ChildStory
- Filling for CP and OOHC files
- Archiving of OOHC, CP and Carer files as per yearly schedule
- Request files from archives/other CSC officers as required
- Subpoena support, court bundle printing
- Covering reception duties, managing room bookings, face to face inquires, switchboard/ phone enquires or referral to staff and to caseworkers
- Assist the greater team when the work volume increases across the unit
- Assist with routine correspondence and reports, spreadsheets and data entry
- Administrative support to Casework Teams
- Weekly Group Supervision meeting minutes
- Support motor vehicle fleet administration
- Maintain privacy and security of information
- Support all Manager, staff when workload peaks across all Units
Acting Senior Customer Service Officer
Department of Communities and Justice
10.2024 - Current
- Accurate preparation, processing and reconciliation of accounts, payment OPEX/OOHC/CP financial and reconcile P- Card through ExpenseMe Pro
- Process all Subpoena & S67ZW received from ISD Legal Register, liaise with solicitor regarding Subpoena due date and extension, on competition from the Solicitors, up load all redacted subpoena documents into the court security system. Complete the ISD Legal Register and DCJ – Legal Department that Subpoena is finalised.
- Schedule and maintain Illawarra and Shoalhaven district after hours roster. Inform Helpline and district manager of any last-minute changes.
- Schedule and maintain Shellharbour stand by roster. The standby roster is implemented to support our caseworks during home visit and as a secondary during client’s meetings.
- Provide support and customer service on reception and front counter duties including answering telephone and referrals to local services. Always maintaining sensitive information to our clients and staff.
- Provide administrative support to the Mangers and caseworker when required including Group Supervision and Unit meeting.
- Support training and guidance to new staff members.
Events and Racing Specialist
The Showgrounds Dapto
01.2018 - 01.2019
- Responsible for dealing with all greyhound racing and grounds staff activities.
- Liaise with sponsors and manage all administration relating to functions and events.
- Assist the EA with marketing and social medial activities associated with these events and manage social media posts.
- Assist in recruitment and induction of new casual staff, casual staff rostering
- Managing race day staff, including rostering as required.
- Ensuring all required procedures for racing and events is carried out in accordance with correct guidelines and WHS management.
- Weekly banking, and organization of floats for racing and events.
Employment Consultant
Disability Trust
01.2016 - 01.2018
- Maintain a caseload as predetermined by the Manager.
- Assess and identify the client’s barriers to employment.
- Negotiate an individual employment pathway plan (EPP) which details strategies to assist the client to meet his/her employment goals and ensure the plan is regularly reviewed and modified as appropriate.
- Maintain up-to-date client records which are in accordance with Disability Trust policies and procedures and the requirements of the Funding Body Deed.
- Maintain client confidentiality in accordance with Disability Trust policies and procedures.
- Ensure clients training needs are identified, incorporated into the EPP and support provided to maximize completion.
- Liaise with employers to organize appropriate work experience for clients and provide the necessary support when required.
- Identify appropriate employment opportunities for clients through negotiations with employers and through other interventions in the labor market.
- Develop flexible training programs for clients to enhance their skills in areas including resume writing, interview skills, and job search and employer expectations.
- Provide on-the-job training and post placement support to clients according to the individual needs of that client and the employer.
- Provide a range of interpersonal services including advice and support to enable clients to overcome barriers to employment. Advocate on behalf of clients where necessary.
- Participate in the annual performance development process to identify ongoing training and development opportunities
- Assist in the development, implementation, and evaluation of continuous improvement.
- When required, participate in marketing strategies to obtain employment opportunities for clients within the program.
- Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
Senior Employment Consultant
Campbell Page Employment Services
01.2012 - 01.2016
- Working within employment services team to engage with job seekers and assist them into sustainable employment.
- Engage with local community, organizations, and employers to facilitate positive outcomes for job seekers.
- Candidate interviewing and phone screening.
- Assisted DHS Shellharbour office with the local connection to work program, to identify and support long term unemployed and the disadvantage youth in the local area.
- Compliant with Employment Services Contract as well as organizational polices.
- Experience in dealing with challenging and aggressive clients.
- Good knowledge of community resources
Education
Certificate III - Retail, Hospitality
TAFE NSW
Wollongong, NSW10.2000
Skills
- Performance oriented
- Dependable team member
- Professional maturity
- Proactive problem-solving
- Independently motivated
- Adaptable mindset
- Ability to establish and maintain close professional relationships with clients and peers
- Effective problem resolution
- Trustworthy and dependable
- Strong organizational skills
Timeline
Acting Senior Customer Service Officer
Department of Communities and Justice
10.2024 - Current
Customer Service Officer
Department of Communities and Justice
02.2019 - Current
Events and Racing Specialist
The Showgrounds Dapto
01.2018 - 01.2019
Employment Consultant
Disability Trust
01.2016 - 01.2018
Senior Employment Consultant
Campbell Page Employment Services
01.2012 - 01.2016
Certificate III - Retail, Hospitality
TAFE NSW
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