Gail Robinson
Summary
Dynamic professional with a proven track record at MPE accounting & Esporta Health & Fitness, adept in data entry and verbal communication. Excelled in streamlining processes, enhancing customer satisfaction, and mentoring teams. Skilled in Microsoft Office and schedule management, significantly improved operational efficiency and client relations.
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
MPE Accounting
07.2014 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Maintained inventory of office supplies and placed orders.
Personal Trainer
Esporta Health & Fitness
01.2000 - 06.2014
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
Duty Manager
Esporta Health & Fitness
11.1999 - 06.2014
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
Receptionist
Esporta Health & Fitness
06.1999 - 01.2000
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
Store Manager
MARCS Clothing
08.1997 - 04.1999
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
HOLY SHEET! Bath & Bed
01.1995 - 08.1997
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Thornhill Comprehensive
SunderlandSkills
- Excellent communication & Interpersonal skills
- Microsoft office
- Schedule management
- Inventory management
- Leadership and supervision
- Database administration
- Client relationship management
Certification
Advanced Personal Trainer
Nutritional Management
Anatomy & Physiology
Pre & Post Natal Training
Training Special Populations
Massage
Retail Management
Timeline
Office Administrative Assistant
MPE Accounting
07.2014 - Current
Personal Trainer
Esporta Health & Fitness
01.2000 - 06.2014
Duty Manager
Esporta Health & Fitness
11.1999 - 06.2014
Receptionist
Esporta Health & Fitness
06.1999 - 01.2000
Store Manager
MARCS Clothing
08.1997 - 04.1999
Assistant Manager
HOLY SHEET! Bath & Bed
01.1995 - 08.1997
Thornhill Comprehensive
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