Gail Ryan
Sunbury,Victoria
Summary
Dynamic leader with a proven track record at Sunbury Florist and Commonwealth Bank, enhancing customer satisfaction and streamlining operations. Expert in financial management and fostering strong relationships, I've significantly boosted sales and efficiency. Skilled in negotiation and staff development, I excel in driving business growth through strategic planning and exceptional client service.
Overview
40
40
years of professional experience
Work History
Shop Owner
Sunbury Florist
Melbourne, VIC
11.2016 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Coached, counseled and disciplined employees.
- Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
- Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
- Ensured compliance with all relevant industry regulations and store policies, maintaining a safe and secure environment for both employees and customers alike.
- Completed store operational requirements by assigning tasks based upon strength, level of experience and [Area of expertise].
- Managed day-to-day business operations.
Caregiving
Melbourne, VIC
08.1997 - 11.2016
care giving
Loans Manager
Commonwealth Bank
Melbourne, VIC
03.1984 - 08.1999
- Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
- Reduced loan processing time by implementing efficient workflow management systems.
- Consistently met sales targets through proactive client outreach and relationship building efforts.
- Maintained a strong understanding of market trends and competitor offerings, allowing for the strategic positioning of products to attract new customers while retaining existing ones.
- Negotiated favorable terms with borrowers during loan restructuring processes, improving repayment success rates.
- Ensured compliance with federal regulations by maintaining up-to-date knowledge of lending guidelines and consistently updating company policies.
- Improved loan approval process efficiency by streamlining documentation and application procedures.
Education
High School Diploma -
Gladstone Park Secondary College
Gladstone Park, VIC12.1983
Skills
- Networking and partnerships
- Business Operations
- Pricing strategy
- Customer service background
- Store maintenance
- Marketing experience
- Staff hiring and training
- Marketing expertise
- Social Media Marketing
- Customer service expertise
- Community Engagement
- Supplier negotiation
- Waste Reduction
- Local market understanding
- Tax and legal compliance
- Shipment Tracking
- Health and Safety Regulations
- Merchandise planning
- Gift Wrapping
- Employee Scheduling
- Sales proficiency
- Cross-selling techniques
- Up-selling strategies
- Customer Relations
- Employee Development
- Financial Management
- Staff hiring
- Business Administration
- Small business operations
- Verbal and written communication
- Client Service
- Staff Management
- Negotiation
- Marketing
- Cost Reduction
- Budget Administration
- Product branding
running and gardening
I used to hate running But my 3 sons love it so they convinced me to try . Now I have completed to half marathons and I love the challenge of running.
Gardening is my happy place. I just love to potter around the garden and create beautiful outdoor spaces.
Timeline
Shop Owner
Sunbury Florist
11.2016 - Current
Caregiving
08.1997 - 11.2016
Loans Manager
Commonwealth Bank
03.1984 - 08.1999
High School Diploma -
Gladstone Park Secondary College