Gail Ward
Sussex Inlet,NSW
Summary
Resourceful professional in executive support, known for high productivity and efficient task completion. Specialise in advanced scheduling, document management, and confidential correspondence handling. Excel in time management, problem-solving, and communication, ensuring seamless operations in fast-paced environments.
Overview
44
44
years of professional experience
Work History
Executive Assistant / Clerical Team Leader
ISLHD - Milton Ulladulla Hospital
Milton, NSW
12.2010 - Current
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Set up meeting and event logistics for senior management.
- Organise and arrange the clerical team roster and duties.
- Organise and finalise recruitment.
- Finalise staff fortnightly pays.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Prepared invoices and drafted memos for executives.
- Handled confidential information with discretion and integrity.
Casual Administration Officer
NSW Board of Studies
Homebush Bay, NSW
10.1999 - Current
- Ensured compliance with health and safety regulations within the office environment.
- Maintained positive working relationship with fellow staff and management.
- Organise and arrange HSC paperwork for the teachers.
- Filing of marked and completed HSC papers ready for archiving.
- Working as part of a team.
Clinical Support Officer
ISLHD - Milton Ulladulla Hospital
Milton, NSW
11.2009 - 12.2010
- Ordered and maintained supply inventory for medical office.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Monitored office supplies inventory and placed orders when necessary.
- Provided clerical support as needed by completing forms, typing letters and reports, photocopying documents.
- Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronising interdepartmental functions.
- Analysed current processes and identified areas for improvement in order to increase efficiency.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Maintain the nursing roster and fortnightly pays.
Administration Officer
ISLHD - Shoalhaven District Memorial Hospital
Nowra, NSW
02.2004 - 11.2009
- Coordinated support to facilitate general office operations.
- Maintained accurate records of employee attendance data using HR software applications.
- Updated databases with new customer contact details or changes in existing accounts.
- Assisted organisational efforts by filing, entering data.
- Maintained positive working relationship with fellow staff and management.
- Stocked inventory and ordered office supplies.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Developed and implemented effective office procedures to ensure smooth running of the organisation.
Administration Officer
Centrelink
Nowra, NSW
12.1980 - 04.1999
- Coordinated support to facilitate general office operations.
- Maintained accurate records of employee attendance data using HR software applications.
- Updated databases with new customer contact details or changes in existing accounts.
- Assisted organisational efforts by filing, entering data.
- Maintained positive working relationship with fellow staff and management.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Ensured compliance with health and safety regulations within the office environment.
- Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
- Achieved timeline and quality targets when organizing large volume of records.
Education
Some College (No Degree) - Certificate III in Government
Tafe
NSW07-2008
Some College (No Degree) - Medical Terminology
ISLHD
Nowra12-2004
Some College (No Degree) - Certificate II in Business
Tafe
NSW12-2003
High School Diploma -
Auburn Girls High School
Auburn12-1980
Skills
- Meeting planning
- Scheduling
- Document handling
- Travel administration
- Conflict management
- Executive support
- Strong problem solver
- Resourceful
Timeline
Executive Assistant / Clerical Team Leader
ISLHD - Milton Ulladulla Hospital
12.2010 - Current
Clinical Support Officer
ISLHD - Milton Ulladulla Hospital
11.2009 - 12.2010
Administration Officer
ISLHD - Shoalhaven District Memorial Hospital
02.2004 - 11.2009
Casual Administration Officer
NSW Board of Studies
10.1999 - Current
Administration Officer
Centrelink
12.1980 - 04.1999
Some College (No Degree) - Certificate III in Government
Tafe
Some College (No Degree) - Medical Terminology
ISLHD
Some College (No Degree) - Certificate II in Business
Tafe
High School Diploma -
Auburn Girls High School