Professional support worker skilled in delivering high-quality care and assistance to individuals with disabilities. Proven ability to create positive and inclusive environment that fosters client independence and well-being. Strong team collaborator with focus on achieving results and adapting to changing needs, while displaying empathy and patience.
Overview
29
29
years of professional experience
Work History
Disability Support Worker
Dobson Family Care
04.2023 - Current
Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
Kept accurate records for client files and handled related paperwork.
Maintained safety with tidy, clean, and hazard-free home environments.
Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Transported patients via wheelchair to and from rehabilitation and daily activities.
Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Provided emotional support to clients during challenging times, fostering resilience and coping skills.
Kept detailed daily logs with care actions, patient behaviors, and incidents.
Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
Worked flexible hours across night, weekend, and holiday shifts.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Passionate about learning and committed to continual improvement.
Real Estate Agent
Across Country Real Estate
01.2017 - 03.2023
Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
Liaised between buyers and sellers to provide positive experiences for both parties.
Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
Wrote listings detailing and professionally highlighting property features to increase sales chances.
Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
Communicated with clients to understand property needs and preferences.
Advertised client properties through websites, social media, and real estate guides.
Reviewed and executed confidential documents, contracts and disclosures.
Prepared and presented contracts and other legal documents to clients.
Coordinated appointments to show tenants and buyers prospective homes.
Proved successful working within tight deadlines and a fast-paced environment.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Director/Owner in Childcare
Kandy Kids Child Care Centre
04.2010 - 02.2017
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Evaluated company documentation to verify alignment with regulatory requirements.
Trained and guided team members to maintain high productivity and performance metrics.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Assisted in recruiting, hiring and training of team members.
Monitored office workflow and administrative processes to keep operations running smoothly.
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Worked well in a team setting, providing support and guidance.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Developed and maintained courteous and effective working relationships.
Worked effectively in fast-paced environments.
Exercised leadership capabilities by successfully motivating and inspiring others.
Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Childcare Lead Educator
Mother Kates Early Learning & ABC Learning
01.2004 - 01.2010
Established positive relationships with students and families.
Encouraged use of technology to support student learning.
Supported children''s emotional growth through compassionate listening and guidance during challenging situations.
Supported students in developing self-esteem and self-confidence.
Implemented creative teaching methods, capturing children''s interest and enhancing their educational experience.
Developed innovative activities to engage young children in learning process.
Modeled positive behavior and communication skills for students.
Planned and executed activities to stimulate physical, social and intellectual growth.
Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
Organized and supervised large and small group activities.
Incorporated music, art and literature into curriculum.
Promoted early literacy skills by incorporating storytime sessions into daily routines along with discussions about characters, plotlines, or themes from readings.
Organized and executed successful parent-teacher conferences to discuss individual progress, concerns, or future goals for each child.
Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
Managed classroom materials effectively, ensuring organization and accessibility for both students and staff members alike.
Nurtured creativity by providing ample opportunities for artistic expression through various mediums like painting, drawing, or crafting projects.
Monitored classroom to verify safe and secure environment.
Facilitated smooth transitions between activities throughout the day, minimizing downtime and maintaining a positive classroom atmosphere.
Helped new preschool children get used to classes by giving one-on-one support.
Created safe and nurturing learning environment children.
Improved child behavior by implementing positive reinforcement strategies and setting clear expectations for conduct.
Participated in ongoing professional development opportunities to stay current on best practices in childcare education.
Maintained detailed records of each child's progress, using data to inform future instruction and offer personalized support.
Coordinated extracurricular activities designed to enhance children''s physical abilities while also promoting teamwork and sportsmanship values.
Guided students to develop social, emotional and physical skills.
Assisted in the planning and execution of special events such as field trips and family nights, enriching the childcare experience for all involved.
Assessed student progress and provided feedback on educational development.
Developed and implemented behavior management plans.
Enhanced children''s social skills by organizing group activities and fostering positive interactions.
Communicated regularly with parents regarding their child's development, addressing concerns and celebrating milestones together.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Applied effective time management techniques to meet tight deadlines.
Gained extensive knowledge in data entry, analysis and reporting.
Passionate about learning and committed to continual improvement.
Gained strong leadership skills by managing projects from start to finish.
Proven ability to learn quickly and adapt to new situations.
Developed strong organizational and communication skills through coursework and volunteer activities.
Learned and adapted quickly to new technology and software applications.
Demonstrated strong organizational and time management skills while managing multiple projects.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Skilled at working independently and collaboratively in a team environment.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Child Care Assistant
Milford Lodge Child Care
01.1998 - 01.2002
Participated in ongoing professional development opportunities to stay current on best practices within the field.
Taught children to organize toys, wash hands, and share by leading by example.
Used positive reinforcement techniques to promote patience and other good behaviors in children.
Instructed children in crafts and other activities to promote gross and fine motor skills.
Restocked supplies and personal hygiene products for use by students.
Designed monthly activity schedules to balance play, rest and learning time.
Prepared group activities to enhance socialization, communication and problem-solving skills for children.
Dispensed snacks and meals to children in accordance with nutritional guidelines.
Provided lunchtime assistance to monitor children, assist with eating and serve food.
Documented children's growth and development.
Enforced rules and managed behavior through developmentally appropriate discipline.
Ensured physical safety of children by closely supervising during indoor and outdoor playtime.
Increased parental involvement by maintaining open lines of communication and providing regular updates on child progress.
Managed daily routines efficiently while remaining flexible to accommodate the unique needs of each child care setting or family situation.
Built strong relationships with families, fostering trust through consistent communication about their child''s progress in our program.
Assisted lead teacher in developing lesson plans, contributing innovative ideas for educational activities.
Enhanced children''s emotional well-being by creating a nurturing and supportive environment.
Encouraged children's emotional and social development.
Contributed to improved overall classroom management by consistently enforcing rules and expectations calmly and fairly.
Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Maintained effective schedule balance between rest periods, active play, and instruction.
Supported children''s emotional regulation by teaching coping strategies such as deep breathing exercises.
Created safe and engaging learning environment for groups of diverse children with various learning styles.
Supported the learning of social skills by modeling appropriate behavior and guiding children in resolving conflicts.
Promoted learning and social development through structured and unstructured playtime.
Logged information regarding naps, feedings, and any medications administered.
Maintained clean, organized, and inviting classroom spaces to foster a positive learning environment.
Responded to inquiries from parents and guardians.
Worked closely with fellow staff members in developing and implementing educational and recreational activities.
Implemented daily routines and activities to stimulate and engage children.
Read stories, sang songs and facilitated creative play.
Assisted in potty training and toilet hygiene.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Contributed significantly towards achieving accreditation for the child care center by maintaining high standards of quality care and education.
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Assisted in preparing healthy meals for children, promoting good nutrition habits from an early age.
Planned and implemented crafts and other activities to spark interest and enhance development.
Provided one-on-one support for children with special needs, ensuring equal access to education and resources.
Monitored children's activities to verify safety and wellbeing.
Applied effective time management techniques to meet tight deadlines.
Worked well in a team setting, providing support and guidance.
Organized and detail-oriented with a strong work ethic.
Developed and maintained courteous and effective working relationships.
Demonstrated respect, friendliness and willingness to help wherever needed.
Teacher Aide
Proston State School
01.1996 - 01.1998
Education
Some College (No Degree) - Year 11 & 12
Murgon State High School
Murgon, QLD
Certificate III In Childcare
ACCO
Diploma in Early Childhood And Care
ACCO
Traineeship In Early Numeracy And Literacy
Proston State School
Proston, QLD
Certificate III - Aging, Home And Community
TAFE QLD
QLD
06-2024
Some College (No Degree) - First Aide, CPR & Defibrillation
TAFE QLD
QLD
Skills
Personal Care
Documentation, Recordkeeping & Incident Reporting
Housekeeping and meal preparation
Disability awareness
Family communication
Time management
References
Tracey Zelinski
Owner Across Country Real Estate
Lamb Street Murgon
0418 784 493
Raelene Steinhardt
Acquaintance
0437 246 364
Heidi Birmingham
Support Worker
0407 371 100
Jason Williams
Management Dobson Family Care
0411 141 641
Gail Martin
Employer - Governess
0419 525 762
Timeline
Disability Support Worker
Dobson Family Care
04.2023 - Current
Real Estate Agent
Across Country Real Estate
01.2017 - 03.2023
Director/Owner in Childcare
Kandy Kids Child Care Centre
04.2010 - 02.2017
Childcare Lead Educator
Mother Kates Early Learning & ABC Learning
01.2004 - 01.2010
Child Care Assistant
Milford Lodge Child Care
01.1998 - 01.2002
Teacher Aide
Proston State School
01.1996 - 01.1998
Some College (No Degree) - First Aide, CPR & Defibrillation