Gaja Kasprzyk
Jindabyne,NSW
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
Work History
Team Leader
Jindabyne Cleaning Services
Jindabyne, Australia
06.2026 - Current
- Supervised time-sensitive changeovers, ensuring timely readiness for guest arrivals
- Coordinated daily cleaning schedules and allocated tasks to optimize team efficiency.
- Led teams of up to five in achieving high standard chalet changeovers
- Trained and supported team members in cleaning procedures and company standards.
- Maintained exceptional cleanliness and presentation standards in luxury chalets
Inventory Manager/Administration Officer
SOTERO Perisher Medical Centre
Perisher Resort, Australia
06.2026 - Current
- Managed the clinic’s inventory levels and stock ordering
- Maintained accurate stock records in Sortly and conducted regular stocktakes to ensure inventory integrity
- Processed purchase orders, invoices, and inventory documentation to support operational efficiency
- Proficient in operating business software, including Plato, Tyro and Zeller for daily operational and payment processing tasks.
- Provided front desk reception and professional customer service by efficiently managing phone and email inquiries and directing requests
Chalet Changeover Supervisor
Pure Morzine
Morzine, France
11.2025 - 05.2026
- Led and coordinated a team of six changeover assistants to ensure high-quality and efficient changeovers of luxury chalets
- Planned and delegated daily team schedules to ensure seamless changeovers between guest departures and arrivals
- Conducted detailed quality inspections to maintain luxury presentations of each chalet, making sure they are ready for guest arrivals
- Prepared and organised all cleaning and linen kits for the weekend, ensuring each team had everything they needed to complete a successful changeover
- Oversaw linen and cleaning product stock levels to maintain uninterrupted operations
- Liaised with maintenance team to report and follow up on repairs to maintain luxury standards across the chalets
- Welcomed guests on arrival, providing chalet orientations to ensure guests were settled and informed about ski and town area
Cafe Extra
Cookie Cafe
Les Crosets, Switzerland
12.2025 - 04.2026
- Delivered friendly and polite service, fostering positive customer interactions
- Maintained a high level of cleanliness across seating areas, counters and service stations
- Monitored cafe floor to uphold a welcoming and tidy environment
- Cleared tables quickly to prepare for new customers to enhance customer turnover
Front of House
The Pitstop at Kintail
Aultachruinne, United Kingdom
05.2025 - 11.2025
- Managed reservations, greeted guests, escorted them to seats, and took orders for food and beverages to ensure a positive dining experience
- Worked effectively under pressure to deliver exceptional service and maintain guest satisfaction
- Coordinating with back of house and front of house staff to ensure a seamless experience for guests.
- Handled customer queries and complaints with professionalism and patience, resolving issues to enhance guest experience.
- Ensuring front of house is kept clean and presentable
- Delegated tasks to maintain smooth operations
Lodge Assistant
Tongariro Crossing Lodge
National Park, New Zealand
05.2024 - 11.2024
- Welcomed guests, handling check-ins/check-outs and escorting guests to their rooms
- Answered any guest queries and questions, in person as well as over the phone and email
- Performed housekeeping duties, maintaining cleanliness and presentation of guest rooms to ensure a welcoming environment.
- Prepared and served breakfast to guests, enhancing their dining experience in the dining area.
- Oversaw linen stock levels and ordered replacements.
- Managed administrative tasks including accounting in Xero, updating website content, and responding to guest reviews to support customer satisfaction.
Horse Trek Guide
Boutique Horse Treks
Clive, New Zealand
01.2024 - 05.2024
- Coordinated booking system to ensure accurate scheduling of treks and seamless execution.
- Monitored customer safety during horseback rides and on-ground activities, ensuring a secure experience.
- Served as business representative, greeted guests, ensured safety, addressed queries, and resolved issues during visits.
- Oversaw the well-being of the horses and the property.
Education
Ma - Globalisation, Business and Sustainable Development
University of East Anglia
Norwich05-2022
Ba (Hons) - International Business
University of Plymouth
Plymouth05-2019
Skills
- Guest relations management
- Team leadership
- Staff training
- Inventory management
- Customer service
- Time management
- Ability to thrive under pressure
- Problem solving
- Attention to detail
- Effective communication
Personal Information
Visa Status: Working Holiday Visa 462
Timeline
Team Leader
Jindabyne Cleaning Services
06.2026 - Current
Inventory Manager/Administration Officer
SOTERO Perisher Medical Centre
06.2026 - Current
Cafe Extra
Cookie Cafe
12.2025 - 04.2026
Chalet Changeover Supervisor
Pure Morzine
11.2025 - 05.2026
Front of House
The Pitstop at Kintail
05.2025 - 11.2025
Lodge Assistant
Tongariro Crossing Lodge
05.2024 - 11.2024
Horse Trek Guide
Boutique Horse Treks
01.2024 - 05.2024
Ma - Globalisation, Business and Sustainable Development
University of East Anglia
Ba (Hons) - International Business
University of Plymouth