Microsot Office
GAJENDRA YADAV
Guildford
Summary
Equipped with robust problem-solving skills, eagerness to learn, and outstanding communication capabilities. Prepared to enhance team success and attain favorable outcomes. Set to confront new challenges and promote organizational goals with commitment and dedication.
Overview
4
4
years of professional experience
Work History
IT Technical Support Specialist
Everestwalk Group
03.2023 - 11.2023
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Enhanced system performance by identifying and resolving technical issues promptly.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
IT Officer
Nepal Government
03.2020 - 02.2023
- Responded to user-reported issues, providing first-level support for hardware, Software, and networking problems.
- Documented common issues and solutions in the knowledge base for future reference.
- Providing eNational Identity Certificated to the people.
- Maintain Network servers of the local government.
- Managed network security protocols to ensure sensitive data protection and prevent cyber attacks.
- Implemented robust data backup strategies, safeguarding crucial information from loss or corruption.
- Oversaw IT department operations and training.
Education
Masters - Information Technology
09.2025
Ends in Sep 2025 (Anticipated)
B.Sc(Hons) - Computing
01.2019
Graduated: 2019
Skills
- Hardware installation
- Windows OS, Linux, IoS
- Help desk support
- Switching & Routing
- Wireless networking
- Software deployment
- Customer service
- Microsoft certified solutions associate (MCSA) certificate
- Microsoft office specialist (MOS) expert
- Server maintenance
- Ticketing System with Jira
Software
Adobe Photoshop
VMWare
OS
Languages
English
Full Professional
Nepali
Native or Bilingual
Malay
Limited Working
Interests
- Barbering
- Coffee Making
- Politics
- Designing and Printing 3D Models
- Adventure Travel
- Road Trips
- Cooking
- Community Cleanup
- Youth Development Programs
- Volunteering
- Watching Movies and TV Shows
Certification
- Cisco Certified Entry Networking Technician (CCENT) - Cisco Systems.
- CompTIA Security+ - Computing Technology Industry Association.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Technical Support Specialist - Everestwalk Group
03.2023 - 11.2023
IT Officer - Nepal Government
03.2020 - 02.2023
UCSI University - B.Sc(Hons), Computing
King’s Own Institute - Masters, Information Technology
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