Gala Paschalidis
CHELTENHAM,VIC
Summary
An organized and compassionate person, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Reliable and hardworking, always willing to go above and beyond the call of duty. Customer/client focused, being a positive role model, excellent communication skills and good judgment for problem-solving.
Overview
23
23
years of professional experience
Work History
Casual Support Worker
Just Better Care
Mentone, VIC
02.2023 - Current
- Help clients manage and reach individual goals, supporting independent progression and social skills.
- Promoted community integration by providing extensive physical, emotional and social support.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Assisting clients to engage in social networks and communities for personal health and growth.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Collaborated with the team to identify and resolve any client issues quickly and professionally.
Family Violence Practitioner
Wayss LTD
Dandenong, VIC
09.2014 - 07.2020
- Conduct intake assessments
- Perform FV risk assessment activity to evaluate effectiveness and suitability of appropriate safety measures
- Partnering with police and child protective services to promote safety and well-being of children
- Provide adequate legal support to educate clients on their legal rights
- Ensure financial obligations are met by applying for funding
- Provide support and advocacy for clients
- Develop client case plans to identify necessary actions to address client’s safety and support needs
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Coordinated with other specialist services to develop case plans for individual support needs
- Evaluated and recorded client case notes daily into an electronic database
Drug Court Homelessness Assistant Program
Wayss LTD
03.2013 - 09.2014
- Managed a caseload of approximately 10-15 clients at a time
- Accurately documented case notes to address client activities, risks and strengths
- Identified clients needs for appropriate services
- Leveraged on community resources to assist in supporting clients
- Advocated for clients which led to adequate support
- Built rapport with clients which led to in-depth understanding of clients
- Managed support services & fostered communication with internal and external service providers
AOD Support Worker
Salvation Army
02.2010 - 01.2012
- Rehabilitation center for Women with Children
- Improved client's well-being by supporting and maintaining a safe environment for clients
- Improved the process of decision-making and communication flow with clients
- Enhanced productivity by coaching and mentoring new staff
- Deployed medication management strategies which reduced adverse effects associated with incorrect medication administration
- Ensured clients are available for appointments to communicate problems to relevant personnel
- Provided assistance with daily tasks which promoted self-reliance
- Championed client's decision-making process by educating them accordingly
- Carefully observed and documented the progress of clients going through the withdrawal process.
Office Administrator
MOS International PTY, LTD
Moorabbin, VIC
01.2008 - 01.2010
- Consistently maintained stock inventory to provide accurate records of supplies, financial accounting, and stock replenishment
- Interacted with customers by phone, email or in-person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Utilized a sound knowledge of Microsoft packages to create reports and spreadsheets
- Courteously greeted visitors which created an excellent first impression
- Efficiently controlled cash flow and maximized the value of funds by coordinating cash management.
Account Receivable
Chilton's Foods Australia
Cheltenham, VIC
01.2004 - 01.2008
- Tracked the company's earned revenue by processing account receivables
- Efficiently controlled cash flow and maximized the value of funds by coordinating cash management
- Performed a wide range of administrative duties which improved productivity.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Customer Care Operator
Call Service PTY, LTD
Brunswick, VIC
01.2001 - 01.2004
- Utilized an excellent phone etiquette to provide adequate information and redirect top issues to relevant team members
- Leverage on a sound knowledge of phone answering to provide customers with relevant solutions
- Resolved customer complaints and escalated priority issues to high-level management.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
Education
Current Driver’s License -
Melbourne VIC
Cheltenham, VICWorking with Children’s Check -
Completed Online
Melbourne, VIC12.2022
CPR First Aid -
Completed
Cheltenham, VIC12.2022
Police Check -
Completed Online
Melbourne, VIC11.2022
Diploma of Accounting -
Kangan TAFE
Melbourne, VIC2008
Lifeline Telephone Support Operator -
Kangan Batman Tafe
Moorabbin, VIC2008
Skills
- Referrals & Networking
- Case Management
- Crisis Intervention
- Health & Safety Risks
- Active listening
- Self-care
- Cultural competence
- Patience
- Advocacy
- Intake & Assessing clients
- Practitioner Support
Timeline
Casual Support Worker
Just Better Care
02.2023 - Current
Family Violence Practitioner
Wayss LTD
09.2014 - 07.2020
Drug Court Homelessness Assistant Program
Wayss LTD
03.2013 - 09.2014
AOD Support Worker
Salvation Army
02.2010 - 01.2012
Office Administrator
MOS International PTY, LTD
01.2008 - 01.2010
Account Receivable
Chilton's Foods Australia
01.2004 - 01.2008
Customer Care Operator
Call Service PTY, LTD
01.2001 - 01.2004
Current Driver’s License -
Melbourne VIC
Working with Children’s Check -
Completed Online
CPR First Aid -
Completed
Police Check -
Completed Online
Diploma of Accounting -
Kangan TAFE
Lifeline Telephone Support Operator -
Kangan Batman Tafe