Gala Paschalidis
CHELTENHAM
Summary
Organized and compassionate professional with over 10years of experience in case management within the human services sector. Proven track record of providing effective support to clients from diverse backgrounds, especially in family violence and CALD communities. Skilled in client advocacy, crisis intervention, and applying the Strengths-Based Model. Adept at working both autonomously and collaboratively within multi-disciplinary teams. Committed to continuous improvement, integrity, and professionalism.
Overview
23
23
years of professional experience
Work History
Casual Support Worker
Just Better Care
02.2023 - 11.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Family Violence Case Worker
Wayss LTD
09.2014 - 07.2020
- Conduct intake assessment to gather useful information which rectifies clients' immediate needs while enhancing customer satisfaction
- Perform FV risk assessment activity to evaluate the effectiveness and suitability of appropriate safety measures
- Partner with the police and child protective services to promote the safety and well-being of children
- Provide adequate legal support to educate clients on their legal rights
- Ensure financial obligations are met by applying for funding
- Provide support and advocacy for clients
- Develop client case plans to identify necessary actions to address the client’s safety and support needs.
Drug Court Homelessness Assistant Program
Wayss LTD
03.2012 - 09.2014
- Identified essential steps needed to the clients by developing case plans and liaising with appropriate services
- Accurately documented case file to address possible risk and strength
- Leveraged on community resources on client’s cases which influenced case positively
- Advocated for clients which led to adequate support
- Built a healthy relationship with clients which led to an in-depth understanding of clients' cases and excellent service delivery
- Assisted with household and welfare needs which enhanced clients living skills
AOD Support Worker
Salvation Army
02.2010 - 01.2012
- Rehabilitation center for Women with Children
- Improved client's well-being by supporting and maintaining a safe environment for clients
- Improved the process of decision-making and communication flow with clients
- Enhanced productivity by coaching and mentoring new staff
- Deployed medication management strategies which reduced adverse effects associated with incorrect medication administration
- Ensured clients are available for appointment to communicate problems to relevant personnel
- Provided assistance with the daily task which promoted self-reliance
- Championed client's decision-making process by educating them accordingly
- Carefully observed and documented the progress of clients going through the withdrawal process.
Office Administrator
MOS International PTY, LTD
01.2008 - 01.2010
- Tracked and kept a record of sales activities by processing invoices
- Consistently maintained stock inventory to provide accurate records of supplies, financial accounting, and stock replenishment
- Utilized a sound knowledge of Microsoft packages to create reports and spreadsheets
- Courteously greeted visitors which created an excellent first impression
- Efficiently controlled cash flow and maximized the value of funds by coordinating cash management.
Account Receivable
Chilton's Foods Australia
01.2004 - 01.2008
- Tracked the company's earned revenue by processing account receivables
- Efficiently controlled cash flow and maximized the value of funds by coordinating cash management
- Performed a wide range of administrative duties which improved productivity.
Customer Care Operator
Call Service PTY, LTD
01.2001 - 01.2004
- Utilized an excellent phone etiquette to provide adequate information and redirect top issues to relevant team members
- Leverage on a sound knowledge of phone answering to provide customers with relevant solutions
- Resolved customer complaints and escalated priority issues to high-level management.
Education
Diploma of Accounting -
Kangan Institute
Moorabbin, VICPolice Check - undefined
2020
Working with Children’s Check - undefined
2020
Current Driver’s License - undefined
2010
Holmesglen Tafe Moorabbin - undefined
2010
Lifeline Telephone Support Operator - undefined
Kangan Batman Tafe
2008
BroadmeadowsRecords ManagementCertificate II Office AdministrationCertificate III & IV Office Technology - undefined
2001
Skills
- Case Management
- Crisis Intervention
- Health & Safety Risk Assessment
- Client Advocacy
- Intake & Assessment
- Cultural Competence
- Strong Communication Skills
- Excellent Time Management
- Report Writing
- Proficiency in MS Office (Word, Excel, PowerPoint)
Affiliations
- A self-motivated, hardworking individual with the knowledge and skills to provide excellent customer service over the phone, face to face and/or via email. A skilled communicator with the ability to nurture relationships, using active listening and rapport building skills with a friendly, caring and supportive attitude. I am seeking a career change in a role that allows me the opportunity to use my experience and friendly nature. CORE COMPETENCE
- Excellent Communication
- Highly organized
- Detail Oriented
- Problem-Solving
- Customer Service
- Rapport building
- Active Listening
- Phone Etiquette
- Time Management
Timeline
Casual Support Worker
Just Better Care
02.2023 - 11.2023
Family Violence Case Worker
Wayss LTD
09.2014 - 07.2020
Drug Court Homelessness Assistant Program
Wayss LTD
03.2012 - 09.2014
AOD Support Worker
Salvation Army
02.2010 - 01.2012
Office Administrator
MOS International PTY, LTD
01.2008 - 01.2010
Account Receivable
Chilton's Foods Australia
01.2004 - 01.2008
Customer Care Operator
Call Service PTY, LTD
01.2001 - 01.2004
Diploma of Accounting -
Kangan Institute
Police Check - undefined
Working with Children’s Check - undefined
Current Driver’s License - undefined
Holmesglen Tafe Moorabbin - undefined
Lifeline Telephone Support Operator - undefined
Kangan Batman Tafe
BroadmeadowsRecords ManagementCertificate II Office AdministrationCertificate III & IV Office Technology - undefined
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