Summary
Overview
Work History
Education
Skills
References
Timeline
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Galateia Kontogiannidou

Summary

Dynamic Client Support Officer with a proven track record at Fronditha Care, excelling in customer service and operational efficiency. Expert in data entry and system transitions, I effectively coordinated staff rosters and resolved client concerns, enhancing service delivery and team performance. Committed to achieving organisational goals through strong communication and leadership skills.

Overview

3
3
years of professional experience

Work History

Client Support Officer

Fronditha Care
Mulgrave, VIC
04.2025 - Current
  • Adjusted role title in early 2025 to reflect expanded responsibilities in client services and support coordination
  • Act as primary resource for colleagues, providing guidance, training and mentoring to enhance team success
  • Facilitated the implementation of the Support at Home program, emphasising system transition and data integrity
  • Collaborated with IT Manager to ensure alignment during project execution
  • Primary individual validating and entering billing data, ensuring adherence to internal processes and funding requirements

Services & Administration Coordinator

Fronditha Care
Mulgrave, VIC
03.2024 - 04.2025
  • Efficiently rostered staff using iCare and Community Care systems
  • Delivered timely customer service for service requests and cancellations
  • Maintained accurate records to ensure compliance with legislative requirements
  • Provided guidance and support to direct care staff, enhancing team performance
  • Assisted in planning and coordinating training sessions for direct care staff
  • Prepared reports and documentation for direct care staff as requested by management
  • Served as central contact for community services departments and external stakeholders
  • Collaborated effectively within teams and independently to meet organisational goals

Administration Assistant/ Receptionist

Larkin Partners Pty Ltd
Ivanhoe, VIC
02.2023 - 02.2024
  • Front Desk Management
  • Appointment Scheduling
  • Phone Handling
  • Customer Reception
  • Microsoft Office Suite
  • Accountants Enterprise (AE)
  • MYOB and XERO Proficiency
  • CAS360 Operation
  • Administrative Support
  • Record Keeping

Education

CPR And First Aid -

Stitches First Aid Education
Melbourne
11-2024

Diploma - Travel and Tourism

Torrens University Australia/Flight Centre Travel Academy
Online
01.2024

Certificate III - Health Administration

Wesley Institute
Online
01.2023

Public Speaking -

Swinburne University
Online
01.2018

Skills

  • Customer service excellence
  • Operational efficiency
  • Communication proficiency
  • Data entry expertise
  • Multitasking ability
  • Attention to detail
  • Team leadership skills
  • Client adaptability
  • Data migration expertise
  • System transition management

References

  • Karl Fradley, General Manager of IT Services (Fronditha Care), Professional, 0409 386 106
  • Agapi Themelko, Team Leader Client Services (Fronditha Care), Professional, 0431 552 197
  • Joe Carriera, A/H Emergency Coordinator/ Fire Equipment Technician (Fire Equipment Services) Personal, 0412 035 403

Timeline

Client Support Officer

Fronditha Care
04.2025 - Current

Services & Administration Coordinator

Fronditha Care
03.2024 - 04.2025

Administration Assistant/ Receptionist

Larkin Partners Pty Ltd
02.2023 - 02.2024

CPR And First Aid -

Stitches First Aid Education

Diploma - Travel and Tourism

Torrens University Australia/Flight Centre Travel Academy

Certificate III - Health Administration

Wesley Institute

Public Speaking -

Swinburne University

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Galateia Kontogiannidou