Galateia Kontogiannidou
Summary
Dynamic Client Support Officer with a proven track record at Fronditha Care, excelling in customer service and operational efficiency. Expert in data entry and system transitions, I effectively coordinated staff rosters and resolved client concerns, enhancing service delivery and team performance. Committed to achieving organisational goals through strong communication and leadership skills.
Overview
3
3
years of professional experience
Work History
Client Support Officer
Fronditha Care
Mulgrave, VIC
04.2025 - Current
- Adjusted role title in early 2025 to reflect expanded responsibilities in client services and support coordination
- Act as primary resource for colleagues, providing guidance, training and mentoring to enhance team success
- Facilitated the implementation of the Support at Home program, emphasising system transition and data integrity
- Collaborated with IT Manager to ensure alignment during project execution
- Primary individual validating and entering billing data, ensuring adherence to internal processes and funding requirements
Services & Administration Coordinator
Fronditha Care
Mulgrave, VIC
03.2024 - 04.2025
- Efficiently rostered staff using iCare and Community Care systems
- Delivered timely customer service for service requests and cancellations
- Maintained accurate records to ensure compliance with legislative requirements
- Provided guidance and support to direct care staff, enhancing team performance
- Assisted in planning and coordinating training sessions for direct care staff
- Prepared reports and documentation for direct care staff as requested by management
- Served as central contact for community services departments and external stakeholders
- Collaborated effectively within teams and independently to meet organisational goals
Administration Assistant/ Receptionist
Larkin Partners Pty Ltd
Ivanhoe, VIC
02.2023 - 02.2024
- Front Desk Management
- Appointment Scheduling
- Phone Handling
- Customer Reception
- Microsoft Office Suite
- Accountants Enterprise (AE)
- MYOB and XERO Proficiency
- CAS360 Operation
- Administrative Support
- Record Keeping
Education
CPR And First Aid -
Stitches First Aid Education
Melbourne11-2024
Diploma - Travel and Tourism
Torrens University Australia/Flight Centre Travel Academy
Online01.2024
Certificate III - Health Administration
Wesley Institute
Online01.2023
Public Speaking -
Swinburne University
Online01.2018
Skills
- Customer service excellence
- Operational efficiency
- Communication proficiency
- Data entry expertise
- Multitasking ability
- Attention to detail
- Team leadership skills
- Client adaptability
- Data migration expertise
- System transition management
References
- Karl Fradley, General Manager of IT Services (Fronditha Care), Professional, 0409 386 106
- Agapi Themelko, Team Leader Client Services (Fronditha Care), Professional, 0431 552 197
- Joe Carriera, A/H Emergency Coordinator/ Fire Equipment Technician (Fire Equipment Services) Personal, 0412 035 403
Timeline
Client Support Officer
Fronditha Care
04.2025 - Current
Services & Administration Coordinator
Fronditha Care
03.2024 - 04.2025
Administration Assistant/ Receptionist
Larkin Partners Pty Ltd
02.2023 - 02.2024
CPR And First Aid -
Stitches First Aid Education
Diploma - Travel and Tourism
Torrens University Australia/Flight Centre Travel Academy
Certificate III - Health Administration
Wesley Institute
Public Speaking -
Swinburne University