Galina Calasnicova

The Site Administrator – Corrections Education is responsible for providing a broad range of administrative support that contributes to the successful delivery of high-quality programs for people in Corrections Victoria (CV) prisons. As a key member of the BHI team on site, the Site Administration Office's role is integral to daily operations and achievement of KPIs.

• Administration and Delivery of literacy and numeracy assessments for prospective students.
• Participating in Koori Tuition Support.
• Supporting Site Manager and Teachers' day-to-day office operations, ensuring effective delivery and achievement of the operational objectives and efficient workflow.
• Administer procurement requests to ensure the site is adequately and timely resourced.
• Managed and maintained office filing systems for ease of retrieval, and to meet audit requirements.
• Actively participate in marketing activities on site, as directed by the Site Manager.
• Develop and maintain collaborative relationships with staff in Corrections Education teams across sites, as well as staff at Box Hill Institute's other campuses.
• Provide a high level of customer service, including reception services, for students, prospective students, and key stakeholders.
• Assisted with the preparation of monthly reports on a range of topics.

• To work as a team with management and co-workers to achieve personal and store goals
• To acquire, build and maintain an active client book
• To achieve and exceed monthly and yearly sales targets
• To communicate with management about opportunities to develop community relationships and to explore potential events to increase brand awareness and customer loyalty among new and existing clients
• To be professional, approachable, knowledgeable, and gracious in all interactions
• To strive to be customer service oriented to ensure a positive shopping experience.

• Consistent Year-over-Year sales plan achievement/exceed sales plan
• Achievement of at least 20% of store sales plan
• Utilize superior Strategic Selling skills to effectively identify customer needs and close sales
• Consistently exhibit strong networking and relationship building skills with existing clients, new clients, and prospect
• Positively contribute to store’s delivery of the Tiffany Experience and brand promise
• Independently resolve all customer issues up to the maximum level permitted under the established retail guidelines
• Partner with management on the assimilation /onboard process for newly hired sales staff
• In charge for the Staff Schedule/Vacations/Public Holidays and Extra Hours
• Remain current on all industry news and company updates
• Exceed costumer’s expectation.

• Meet, greet, and inform the guests about the facility
• Manage check-in/check-out Procedures
• Answering calls, bookings, and enquiries
• Escort arrivals to their room/suite
• Give a thorough in-room and facilities induction
• Assist guest with any queries they are having during their stay
• Actively solicit guest feedback and comments
• Communication of all relevant guest information (e.g., guest preferences, complaints etc.

• Answer telephone calls adhering to the Jumeirah Telephone Standards
• Attended to all guests who approached the reception area
• Attend guest registration procedure and reservations using the Baron System
• Handle guest messages, requests, enquiries, and communication needs
• Enter all guest data in the computer immediately and accurately
• Demonstrate a thorough knowledge of basic cashiering as provided by the accounts department and to be proficient in cash handling, bookkeeping and cash transfers
• Conducts show around with regards to guest/membership facilities.

• Greeting guests, assist needs with providing necessary information about services of food and beverage, enhancing the dining experience of our guest while maximizing sales trough Up-selling, suggestive and cross selling our products
• Responsible in exuding a friendly, helpful, cheerful, and professional attitude while communicating effectively with our guests
• Operating Galaxy system in the point of sale (POS)
• Monitor and report on sales activities and handling of cash
• Ensure customer service satisfaction and good client relationships.