Gamze Haliloglou
Prahran,VIC
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at O'Brien Group Arena. Excelled in fostering client relationships, enhancing guest experiences, and boosting sales through effective communication and teamwork. Recognized for outstanding performance and problem-solving abilities. Demonstrates a dependable attitude and a knack for multitasking, ensuring high levels of customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cafe
Drp Bar
11.2023 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
Food and Beverage Attendant
O'Brien Group Arena
03.2022 - Current
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Trained new staff members on company policies and procedures.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Salesperson
Classstitch Alterations
04.2021 - 05.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- handelling cash
Cafe
Hobba
07.2022 - 12.2023
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Team Member
Grill'd
05.2020 - 08.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Greeted guests pleasantly and answered menu questions.
- Recognized as *Employee of the Month* twice for outstanding performance
Education
No Degree - Nutrition Sciences
Australian Catholic University
Melbourne Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Critical thinking
- Multitasking
- Dependable and responsible
Accomplishments
- employee of the month 2 times
Certification
- RSA
- hospitality certificate III
Languages
Turkish
Native or Bilingual
English
Native or Bilingual
Timeline
Cafe
Drp Bar
11.2023 - Current
Cafe
Hobba
07.2022 - 12.2023
Food and Beverage Attendant
O'Brien Group Arena
03.2022 - Current
Salesperson
Classstitch Alterations
04.2021 - 05.2022
Team Member
Grill'd
05.2020 - 08.2022
No Degree - Nutrition Sciences
Australian Catholic University
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