Summary
Overview
Work History
Education
Skills
Timeline
Referees
Generic

Gamze Okanlar

Melbourne

Summary

Customer service professional with proven track record in assisting clients and enhancing their experience. Known for reliability, adaptability, and collaborative approach in achieving team goals. Proficient in navigating various customer service platforms and maintaining positive attitude under pressure.

Overview

13
13
years of professional experience

Work History

Florist

Twyne & Co
02.2019 - 12.2024
  • Organising and purchase of stock.
  • Prepared potted plants and bouquets based on customer requirements.
  • Utilized floral design techniques to craft unique floral arrangements.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, Birthdays, salons.
  • Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
  • Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.

Tattooist

Northern Tattooing
04.2014 - 06.2016
  • Educated clients on proper aftercare procedures.
  • Implemented time management strategies that allowed for successful completion of multiple bookings per day without sacrificing quality or attention to detail.
  • Contributed to a positive team dynamic within the studio by collaborating with colleagues on large projects or during busy periods.
  • Collaborated with clients to create custom tattoo designs, resulting in increased referrals and positive reviews.
  • Kept areas neat and clean and equipment sanitized.
  • Created custom tattoo designs for customers.
  • Maintained schedule and kept appointment times.
  • Accepted and processed customer payments.

Customer Service/Booking Consultant

Australian Outdoor Living
02.2012 - 03.2014
  • Booking appointments for quotes/installations.
  • Gathered, organized and input information into digital database.
  • Managed client relationships with follow up calls.
  • Inbound and Outbound sales

Education

Cert II - Customer Service

Ucms
Melbourne
04-2008

Certificate - Makeup

Ucms
Melbourne, VIC
01-2006

Certificate II - Modelling

Victoria University
Melbourne, VIC
01-2005

Skills

  • Excellent customer service
  • Quick thinker, ability to work under pressure
  • proven ability to learn new skills quickly
  • Friendly and outgoing
  • Stock rotation
  • Maintaining stock levels
  • Visual merchandising/ window displays
  • Markdown procedures
  • Retail buying
  • Problem-solving
  • Sales
  • cash handeling
  • Attentive customer service
  • Teamwork
  • Reliable and punctual

Timeline

Florist

Twyne & Co
02.2019 - 12.2024

Tattooist

Northern Tattooing
04.2014 - 06.2016

Customer Service/Booking Consultant

Australian Outdoor Living
02.2012 - 03.2014

Cert II - Customer Service

Ucms

Certificate - Makeup

Ucms

Certificate II - Modelling

Victoria University

Referees

Nuray kilic- Manager Australian Outdoor Living   M: 0400 133 055

Elizabeth Goldsmith - Manager Restless Entertainment    M: 0421 718 340

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Gamze Okanlar