Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gana Narakatla

Queanbeyan,NSW

Summary

A self-motivated and enthusiastic Graduate in both Accounting and Electronics with 8+ years of professional experience as a customer service in Retail industry. I have expertise in understanding client requirements, solving queries and to secure a challenging position requiring innovative, challenging employment that will utilize my professional and creative skills while offering an opportunity to grow in a dynamic environment.

Experienced with technical troubleshooting and problem-solving in team settings. Utilizes effective communication and collaboration to ensure project success. Knowledge of adapting to changing project needs and team dynamics for optimal outcomes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Tech Team Member

Officeworks
Fyshwick, Australian Capital Territory
09.2022 - Current
  • Have in-depth conversations with customers about tech products and solve up case creating
  • Support customers with phone call enquiries and solving tech problems.
  • Provide options for the customers through best and reliable technology products and advising best products operating cash registers and balance clearance.
  • Problem solve & provide effective solutions
  • Analyzed technical issues, providing effective solutions that minimized downtime.
  • Conducted training sessions for staff on updated systems and procedures, fostering skill development.
  • Developed comprehensive documentation for technical procedures, enhancing knowledge sharing within the team.

Retail Sales Assistant

Coles Express Fyshwick
03.2020 - 08.2022
  • Liaising with customers
  • Operating computer systems and cash register
  • Management of inventory and packing shelves
  • Developed promotional displays to effectively showcase products, driving sales and improving visual merchandising standards.
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Improved store appearance with effective merchandising and creative displays.
  • Delivered exceptional customer service, fostering positive shopping experiences and encouraging repeat business.

Team Leader (Warehouse)

Perfection Fresh Australia Pty Ltd
05.2015 - 03.2018
  • Liaising with suppliers
  • Adhering to strict deadlines for packing orders
  • Labelling orders
  • Streamlined workflow processes, resulting in improved productivity and reduced waste.
  • Conducted performance evaluations, providing constructive feedback for continuous improvement.
  • Developed strategic plans to align team objectives with organizational goals.

Education

BBA - Major in Accounting

Australian Institute of Higher Education
Sydney, NSW
01.2018

Diploma of Business -

Business Austech Business Institute
Sydney, NSW
01.2016

Bachelor of Engineering - Electronics/Communication

JNTU Engineering College Hyderabad India
Hyderabad India
01.2013

Skills

  • Technical and Software skills, Computer programming, Good Knowledge on MS Office, MATLAB and ECAD Design, Design Embedded system
  • Hardware troubleshooting
  • Network administration
  • Customer support
  • Teamwork and collaboration
  • Problem-solving
  • Customer service

Certification

  • NSW Drivers Licence & Forklift Licence
  • Issued by NSW Roads And Maritime Services

Languages

English, Hindi and Telugu

Timeline

Tech Team Member

Officeworks
09.2022 - Current

Retail Sales Assistant

Coles Express Fyshwick
03.2020 - 08.2022

Team Leader (Warehouse)

Perfection Fresh Australia Pty Ltd
05.2015 - 03.2018

BBA - Major in Accounting

Australian Institute of Higher Education

Diploma of Business -

Business Austech Business Institute

Bachelor of Engineering - Electronics/Communication

JNTU Engineering College Hyderabad India

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Gana Narakatla