Supervise and manage daily housekeeping operations, ensuring cleanliness and efficiency in guest rooms and common areas. Coordinate with staff to ensure high standards of guest satisfaction are maintained at all times. Handle guest requests and complaints, resolving issues promptly to enhance customer experience. Oversee room inventory and supplies, maintaining stock levels and budget controls.
Completed day-to-day duties accurately and efficiently.
Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
Housekeeping Room Attendant
Hilton Sydney
Sydney, NSW
06.2023 - 11.2023
Responsible for cleaning and maintaining guest rooms according to Hilton standards. Ensured timely and efficient room turnovers, maintaining a high level of attention to detail. Addressed guest needs and communicated any requests to supervisors in a timely manner.
Organized supplies for use based on expected customer needs.
Sanitized and cleaned sinks, mirrors, toilets and showers.