GANESH BEZAWADA
Melbourne
Summary
Communicative customer service professionals motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
Certification
Work History
Customer Service Representative
MUFG-PENSIONS AND RETIREMENT SOLUTIONS
11.2024 - Current
- Working as a customer service representative at MUFG.
- Improved customer retention levels in a highly competitive market by offering attentive and personalized service
- Prioritization of tasks and escalation to Team Leads as and when necessary
- Provided superior customer service and work quality while demonstrating attention to detail.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Motivated and coached team members to reach goals, providing constructive feedback.
Education
Master of Science - Master of Information And Communication Technology
University of La Trobe University
07-2024
Bachelor of Science - Computer Science and Engineering
Koneru Lakshmaiah Education Foudation
04-2021
Skills
- Call Management
- Inbound and Outbound Calling
- Complaint resolution
- Customer Relationship Management (CRM)
- Active Listening
- Good communication skills
- PROGRAMMING LANGUAGES:
- Python, HTML & CSS, JavaScript, SQL
Certification
- CCNA-Switching,Wireless and Routing Essentials(SWRE)
- Gained practical knowledge in network fundamentals,IP connectivity,IP services and security fundamentals.
- Focused on software define networking principles,advanced routing and switching protocols and network automation.
Timeline
Customer Service Representative
MUFG-PENSIONS AND RETIREMENT SOLUTIONS
11.2024 - Current
Master of Science - Master of Information And Communication Technology
University of La Trobe University
Bachelor of Science - Computer Science and Engineering
Koneru Lakshmaiah Education Foudation
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