Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ganesh Bista

Crestwood,NSW

Summary

Motivated customer service professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Retail Assistant

EG Hume
12.2022 - Current
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Catering Assistant

Cater Care
03.2022 - 10.2022
  • Delivered catered food and supplies to facility for on-time set-up.
  • Maintained flexible work schedule to meet event needs.
  • Monitored food preparation to determine correct temperature and proper cooking before serving.
  • Inspected catering equipment and utensils regularly to manage wear and tear.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.

Cleaning Supervisor

Millennium Cleaning
05.2018 - 10.2022
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.

Duty Manager

Dibya Ratna Hotel
01.2010 - 01.2018
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Service Person

Hilton Cyprus
01.2005 - 01.2008
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Communicated with management about trends in customer calls to help team efficiency and success.
  • Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.


  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Bachelor Degree of Hotel Management -

Americanos College
2008

Bachelor Degree of Business Studies - undefined

Tribhuvan University
2005

Skills

  • Occupational Health and Safety
  • Meeting Sales Goals
  • Persuasive Selling
  • Positive Customer Engagement
  • Team Cooperation
  • Safety and Cleanliness Standards
  • Excellent Written and Verbal Communication

Accomplishments


  • Quickly learning new skills and applying them to daily tasks, improving efficiency and productivity
  • Carrying out day-day-day duties accurately and efficiently
  • Demonstrating respect, friendliness, and willingness to help wherever needed
  • Performing duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.

Certification

  • Certificate iii in Aged Care and Individual Support
  • Australian Full Drivers License
  • Responsible Service of Alcohol
  • Responsible Gambling
  • NSW Security Lincense

Timeline

Retail Assistant

EG Hume
12.2022 - Current

Catering Assistant

Cater Care
03.2022 - 10.2022

Cleaning Supervisor

Millennium Cleaning
05.2018 - 10.2022

Duty Manager

Dibya Ratna Hotel
01.2010 - 01.2018

Service Person

Hilton Cyprus
01.2005 - 01.2008

Bachelor Degree of Hotel Management -

Americanos College

Bachelor Degree of Business Studies - undefined

Tribhuvan University

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Ganesh Bista