Ganesh Rajamohan
Gold Coast,QLD
Summary
Polite and professional call centre staff successfully applied strong communication and problem-solving skills to each customer issue. A solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
1
1
year of professional experience
Work History
Call Center Representative
Concentrix
01.2021 - 04.2022
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
BBA - Buisness
Griffith University
Gold Coast, QLD02.2024
Skills
- Complaint Resolution
- Payment Processing
- Data Entry
- Customer Relationship Management
- Customer Service
- Quality Assurance
- Product Upselling
Languages
Tamil
Professional Working
Timeline
Call Center Representative
Concentrix
01.2021 - 04.2022
BBA - Buisness
Griffith University
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