Work Preference
Summary
Overview
Work History
Education
Skills
Career Break
Affiliations
Languages
Selective Professional Achievements
Work Availability
Certification
Websites
Timeline
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Ganesh IYER
Open To Work

Ganesh IYER

Woodville West,South Australia

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Production ManagerOperations ManagerGeneral Manager

Work Type

Full TimeConsultingPart Time

Location Preference

On-SiteHybrid
Location: Woodville West, South Australia, AU
Open to relocation: Yes

Salary Range

$125000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsPaid time offHealthcare benefits

Summary

Dynamic executive operations leader with over 14 years of experience in hospitality and manufacturing sectors, driving remarkable revenue growth of 25% through strategic financial oversight and operational enhancements. Expertise in activity integrations and production optimizations improves operational efficiency and profitability. Proven track record of elevating renowned hotel brands across India, the UAE, and Australia, achieving a 40% revenue increase by adopting international service excellence standards. Strong strategic thinker with exceptional planning and communication skills, complemented by pre-opening expertise that aligns with business objectives.

Dedicated to fostering industry growth while seeking a senior leadership role that leverages extensive customer service, WHS compliance knowledge, and adept people management capabilities.

Overview

15
15
years of professional experience

Work History

Production Manager

Riviera Bakery
09.2022 - Current
  • Facilitated regular communication and project updates with the Managing Director and Operational Manager; leveraged performance data to drive business objectives & strategic decision-making.
  • Attained a consistent 95% Departmental Key Performance Indicator (KPI) adherence rate by implementing targeted process improvements and conducting weekly performance reviews to identify and address areas of improvement promptly.
  • Spearheaded staff organisation endeavours including staff rostering, planning, training, and development, leading to a 25% improvement in operational effectiveness.
  • Instigated staff organisation initiatives resulting in a 20% increase in efficiency and a 15% boost in productivity. Planning, Controlling, and overseeing the production activities in a setting.
  • Controlled the operation of the production plant and quality procedures through planning of the maintenance, designation of operating hours and supply of parts and tools.
  • Liaise with the Distribution Supervisor, Assistant Distribution Supervisor and ‘Gatekeeper' about product quality and product output.
  • Developed and revitalized production strategies, policies, and plans, leading to a 20% increase in overall production efficiency.
  • Planned production activities by achieving a 15% reduction in costs and a 10% increase in output quality while meeting strict deadlines.
  • Liaise with the Managing Director regarding employee performance, product consistency, and customer feedback, new product development.

Pastry Sous Chef

IHG Intercontinental Hayman Island
05.2022 - 08.2022
  • Company Overview: InterContinental Hotels Group (IHG)
  • InterContinental Hotels Group (IHG)

Hotel Service Team Member (Flexible PT) -Multi-Hire

IHG Intercontinental
05.2021 - 09.2022
  • Company Overview: InterContinental Hotels Group (IHG)
  • Established operational strategies for Food & Beverage services in line with Hotel Service Manager's vision, while supporting Club Supervisor in maintaining efficient club operations and enhancing member experiences.
  • Streamlined barista training sessions on latte art and espresso extraction methods, leading to a 20% improvement in drink presentation and a 30% rise in customer retention rates.
  • Revamped coffee and tea preparation process by implementing new brewing techniques and enhancing customer experience; resulted in a 25% increase in beverage sales and a 15% boost in customer satisfaction scores.
  • Establish a collaborative environment with all the department and Manage POS System (Infrasys) of the restaurant & Bar, managing F &B orders and billing.
  • Developed and proposed a comprehensive compliance checklist to ensure adherence to RSA regulations, leading to a 30% reduction in compliance errors and an increase in customer retention.
  • Orchestrated a wine and hi-tea/hi-coffee station, showcasing mastery in F&B service; elevated guest experience by curating personalised offerings, resulting in a 15% increase in beverage sales revenue.
  • InterContinental Hotels Group (IHG)

Bakery Manager (Permanent PT)

Baker's Delight
08.2019 - 09.2021
  • Mastered different dough-making techniques for a range of bread types, including White Bread, Country Grain, and Artisan varieties achieving consistent quality and taste across all products.
  • Manages and operates the Oven work and mixing solely for the outlet.
  • Provide delightful Customer service at (FOH) in dealing with customers & upselling baked products.
  • Enhanced sanitation protocols and introduced new cleaning equipment to fortify bakery compliance with W.H.S. Standards, resulting in zero incidents of food-borne illnesses or safety hazards.
  • Maintain excellent presentation standards and cost control for the franchised Baker's Delight outlets. Baking and presenting a quality product to meet changing customer needs.
  • Pioneered for a team environment, ensuring timely service of products before the shop begins.
  • Demonstrated as a true ambassador for the Baker's Delight brand by building relationships and guest experiences epitomising the fresh baking elegance, style, and sophistication.
  • Facilitate the team with the preparation of doughs, Levant, foolish dough, Pane de casa dough and secure adequate baked products are available for store.

Sous Chef-Pastry (FT)

Fairmont Resort & Spa- MGallery by Sofitel
02.2018 - 04.2019
  • Succeeded the operations as the acting Executive Pastry Chef for the property.
  • Preparation and presentation of menu items for a la carte and dining room operations.
  • Strategically planned and delivered expected production quantities in line with business decisions and processes with daily HOD meetings.
  • Organised a transformative kitchen operation overhaul, optimizing production and integration activities; elevated Patisserie food production quality and efficiency by 45% through planning and execution strategies.
  • Prepare and present menu items showing variety and flair, while simultaneously achieving budget requirements for a la carte, buffet, in-room dining and functions.
  • Coordinate with the Executive Sous Chef and Executive Chef on menu preparation and corroborate adequate supplies are available for expected service.
  • Conceptualized and revitalised innovative confectionery creations for hotel operations and special events, resulting in a 15% revenue growth and 30% increase in repeat business.

Junior Sous Chef Pastry (FT)

Catering Project
05.2017 - 02.2018
  • Supported on kitchen operations to Head Pastry Chef, General Manager and Operational Manager of Catering Project.
  • Managed all pastry and business operations in the absence of the Head Pastry Chef.
  • Experienced in preparing pastry, breads-based breakfast, lunch, dinner and event food for catering clients and inter-company venues and executing the menu, ensuring a high level of performance, guest satisfaction and profitability.
  • Safeguards all food preparation by implementing training to increase the knowledge about safety, sanitation, accident prevention principles and food techniques.
  • Directed evaluation of products based on quality, pricing, and market positioning, implementing strategic controls to reduce food and supply waste and theft; achieved a 25% decrease in waste and enhanced cost efficiency.
  • Created detailed food purchase specifications to streamline procurement process, resulting in a 10% cost reduction and improved inventory turnover rate by 25%.
  • Re-launched policies and procedures to enhance and measure quality; continually updates written P&P to reflect state-of-the-art techniques, equipment, and technology.

Casual Pastry Chef (Grade 3)

Four Points by Sheraton (Starwood Hotels & Resorts*)
05.2016 - 04.2017
  • Report to the Pastry Sous Chef and the Executive Chef of the hotel.
  • Support the Chef de Partie and Sous Chef of banquet and restaurant in the daily operation.
  • Always keep the work area in hygienic conditions according to the hotel standard. Prepare menu products of the banquet section and Control food stock and food cost in section.
  • Ensure that quality levels of kitchen production are always maintained at the highest level.
  • Led the design and execution of a comprehensive training and development plan for junior chefs, resulting in a 50% reduction in kitchen errors, a boost in team morale, and a 15% increase in overall kitchen efficiency.

Casual Qualified Pastry Chef

Sofitel Wentworth (Accor Groups of Hotels)
08.2015 - 04.2016
  • Engineered detailed Mise en Place strategies for a la carte and restaurant functions, strictly arranging and monitoring ingredient stock to confirm readiness and maintain superior quality standards throughout service.
  • Trained and mentored junior pastry team members on best practices in pastry production, resulting in a 40% decrease in errors and a 25% improvement in order fulfilment time.
  • Reported to the Pastry Sous Chef and the Executive Chef of the hotel. Organised and made menu products of the banquet section correctly and deliver work to achieve accomplishment.
  • Initiative to check the dry store, dairy store, and freezer also mise en place based on daily business function, minimise wastage and maintained control to attain forecast food cost.

Commis Chef -Pastry (FT)

The Emirates Palace (Kempinski Hotels)
02.2014 - 01.2015
  • Engineered a la Carte operations strategy for all outlets, introducing cross-selling initiatives that increased customer engagement by 40% and boosted overall revenue by 25%.
  • Coordinated Mise en Place setup for prestigious a la carte and fine dining establishments, organising ingredients and verifying freshness for seamless service execution, resulting in exceptional dish quality and heightened customer delight.
  • Minimise waste and maintain control to attain forecast food cost.
  • Coordinated the production and delivery of high-quality confectionery food items for daily hotel operations, special events, and programs, increasing customer satisfaction ratings by 20%.

Commis 1 - Pâtisserie (Pre-Opening Team) (FT)

J.A. Ocean View Hotel (J.A. Resorts and Hotels)
10.2012 - 01.2014
  • Concoct all garnishes chocolate Cakes, Mini pastries and Hot Dessert for Buffet, Brunch functions and Restaurants.
  • Prepared Cake Trolley and mini pastries for afternoon tea and high tea.
  • Demonstrated baked and yeast products in the bakery. Planning and designing a menu for special hotel events following the tastes of different customer sections.
  • Work along with Restaurant employees regarding the availability of menu items, daily specials, and any relevant changes. Lead employees with a positive example.
  • Driven cost-efficient budgeting and effective hotel management, yielding a 20%(OC) cost reduction and 15% occupancy increase. This results in a 25% growth in repeat business and a 30% profit boost.
  • Orchestrated optimization of food stock and cost control processes in designated area, collaborating closely with Executive Pastry Chef and Executive Chef to streamline kitchen operations and enhance food production efficiency.

Commis Chef -Pastry (FT)

Monte Carlo Beach Club
11.2011 - 09.2012
  • Prepped the ice cream, sorbet and parfait for Ala Carte, Buffet, and Functions.
  • Ordered and checked the items for making of the recipes.
  • Support Chef de Partie and Sous Chef of banquet and restaurant in the daily operation.
  • To demonstrate excellent product knowledge of all food & special functions held at the resort.
  • Implemented a team environment and delivered production within the cost budget allocated, including involvement with the purchase of raw materials and equipment as per requirement.
  • Guided the team in adopting and enforcing the company's policies on HACCP, Fire Safety, Hygiene, Health, and Safety; through rigorous training and audits, achieved 100% compliance with regulations and standards.

Commis 1 – Pâtisserie/Boulangerie (FT)

Le Royce Hotel
05.2010 - 08.2011
  • Company Overview: (The Ship Grill & Bar)
  • Orchestrated the pre-opening operations for 'The Dessert Factory,' overseeing team training, menu development, and supplier negotiations; facilitated a successful launch that resulted in a 40% increase in revenue within the first quarter.
  • Support the Chef de Partie or Head Chef in the daily operation and Work according to the menu specifications by the team members.
  • Settled and improved comprehensive cost control measures for kitchen operations, resulting in a 10% reduction in operational costs.
  • Conducted regular audits to optimize food stock processes, increasing efficiency by 30%.
  • Enforced strict W.H.S. practices to maintain a safe and compliant workplace environment.
  • Follow the standard presentation to establish the taste, quality, and quantity are always consistent.
  • (The Ship Grill & Bar)

Education

Master of International Hospitality Management - Hospitality Administration And Management

Le Cordon Bleu
Adelaide, South Australia
10.2021

Advanced Diploma of Hospitality - Patisserie

Le Cordon Bleu
Sydney, New South Wales
03.2017

Diploma in Hospitality - Commercial Cookery

International Culinary Center Academy (ICCA)
11.2011

IVQ Diploma in Patisserie - Patisserie

City & Guilds Institute
London , United Kingdom
11-2011

Bachelor of Business Administration - Hotel & Tourism Management

Yashwantrao Maharashtra Open University, India
(Distance Learning)
04-2010

Higher Diploma in Hospitality Management - Culinary Specialisation

International Management Institute (IMI)
Lucern, Switzerland
05.2010

Skills

  • Food production
  • Quality assurance
  • Patisserie specialisation
  • Staff roster management
  • Executive operations oversight
  • Budgeting
  • Cost control
  • Hotel management
  • Food & quality administration
  • Revenue management
  • Procurement management
  • Waste control strategies
  • Customer service excellence

Career Break

05/2019 to 07/2019

Affiliations

  • Chaîne des Rôtisseurs Bailliage du Australie, in rank of Maitre Rôtisseur, 04/2016 Current
  • Australian Culinary Federation, S.A. Chapter, Qualified Chef, 3725, 08/2015 to Current.
  • Emirates Culinary Guilds, U.A.E., 09//2011, 01/2015

Languages

English
Full Professional
Hindi
Full Professional
Marathi
Full Professional
Tamil
Native or Bilingual
French
Limited Working

Selective Professional Achievements

  • Recognised as National Winner, titled, the esteemed Arthur E. Denison Trophy, 2023 and Regional Winner of SA and WA under Australian Baking Industry National Scholarship Awards (ABINSA) by the Australian Society of Baking.
  • Acknowledged as 40U40 Influential Business Leader 2024 recipient Under Baker Category by Australian Trades Small Business Champion Awards 2024.
  • Acknowledged as Baking Industry Leader of the Year 2025 by APAC Business Awards 2025 by APAC Insider, UK.
  • Led Professional Bread Category, Won Three (3) Gold, Two (2) Silver and Two (2) Bronze Medal in Adelaide Royal Show in Oct 2023 and Two (2) Gold, Two (2) Silver and Two (2) Bronze Medal in Oct 2024.
  • Attained the coveted full Endeavour Vocational Education & Training (VET) Scholarship, a distinguished distinction awarded by the Department of Education, Skills, and Employment, Australia, as part of the Australia Awards Endeavour Leadership Scholar 2015 program.
  • Led the Professional Bread Category, winning three gold medals at the National Artisan Baking Competition organized by BAA in June 2024.
  • Led the Professional Bread Category, winning three gold, one silver, and two bronze medals at the SA Baking Competition in August 2023, and three gold medals and two silver in July 2024.
  • Received a congratulatory letter from the Hon Christopher Pyne MP, Minister for Education for Endeavour Scholarship in January 2015.
  • Overall, Silver Medal (2nd) in Australia for Chocolate and Praline Category in the Final Australian National Team Selection, Pastry World Championship- FIPCC, Milan – September 2018.
  • Showcased culinary talent and creativity at the Australian Culinary Challenge NSW 2017 organised by the Australian Culinary Federation, winning Bronze Medals in Live Dessert Challenge, Sweet Showpiece, Petit Fours, and Static Entremets categories.
  • Honoured with the prestigious 'Best Decorated Cake 2017' in static sweet display award for exceptional skills and artistry at Australian Culinary Challenge in Sydney.
  • Showcased outstanding pastry skills in the esteemed Savour Patisserie of the Year 2018 competition at ICC, Sydney, as a participant: succeeded industry recognition for creativity, precision, and exceptional taste profiles.
  • Captured the championship title for 'Best Use of Weiss' at the renowned 2017 Team Dessert Challenge organized by Le Cordon Bleu Sydney, showcasing innovative dessert creations in partnership with esteemed sponsors like P.C.B., Les Vergers Boiron, and Weiss Australia.
  • Showcased artisanal chocolate creations at 2016 The Sydney Royal Chocolate Competition Bon-Bon Open Class, receiving commendation from The Royal Agriculture Society of NSW and enhancing brand visibility in the confectionery industry.
  • Runner's Up in Entremets Category represented New South Wales organised by Callebaut Australia, Mitchelton Wines, Melbourne in September 2016.
  • Bronze Medal in Static Entremets Category, Australia Culinary Challenge 2015.
  • Led the initiative to achieve the Guinness Books of World Record for the Largest Chef Meet in collaboration with Emirates Culinary Guilds at Meydan Racecourse, Dubai, UAE. in January 2013.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • ·Six Sigma Certification- Currently Enrolled (Green-Black).
  • Provide First Aid Course: HLTAID009, HLTAID010, HLTAID011, issued by HealthCorp Pty Ltd (RTO 91222).
  • Accredited Chief Fire Warden and Fire Safety Training: PUAFER005, PUAFER006, PUAFER008, issued by HealthCorp Pty Ltd (RTO 91222).
  • Food Safety Supervisor (FSS) SITXFSA001 and SITXFSA002 issued by Australian Institute of Food Safety.
  • SITHFAB002 Provide responsible service of alcohol issued by TAFE SA, Regency Park, Adelaide.
  • Working with Children Check License- South Australia W.W.C. number: SRN 0122-6694
  • Attained certification in French language proficiency at DELF Levels A1 and A2 from Alliance Française de Poona,India, demonstrating strong linguistic skills and cultural knowledge.

Timeline

Production Manager

Riviera Bakery
09.2022 - Current

Pastry Sous Chef

IHG Intercontinental Hayman Island
05.2022 - 08.2022

Hotel Service Team Member (Flexible PT) -Multi-Hire

IHG Intercontinental
05.2021 - 09.2022

Bakery Manager (Permanent PT)

Baker's Delight
08.2019 - 09.2021

Sous Chef-Pastry (FT)

Fairmont Resort & Spa- MGallery by Sofitel
02.2018 - 04.2019

Junior Sous Chef Pastry (FT)

Catering Project
05.2017 - 02.2018

Casual Pastry Chef (Grade 3)

Four Points by Sheraton (Starwood Hotels & Resorts*)
05.2016 - 04.2017

Casual Qualified Pastry Chef

Sofitel Wentworth (Accor Groups of Hotels)
08.2015 - 04.2016

Commis Chef -Pastry (FT)

The Emirates Palace (Kempinski Hotels)
02.2014 - 01.2015

Commis 1 - Pâtisserie (Pre-Opening Team) (FT)

J.A. Ocean View Hotel (J.A. Resorts and Hotels)
10.2012 - 01.2014

Commis Chef -Pastry (FT)

Monte Carlo Beach Club
11.2011 - 09.2012

Commis 1 – Pâtisserie/Boulangerie (FT)

Le Royce Hotel
05.2010 - 08.2011

Master of International Hospitality Management - Hospitality Administration And Management

Le Cordon Bleu

Advanced Diploma of Hospitality - Patisserie

Le Cordon Bleu

Diploma in Hospitality - Commercial Cookery

International Culinary Center Academy (ICCA)

IVQ Diploma in Patisserie - Patisserie

City & Guilds Institute

Bachelor of Business Administration - Hotel & Tourism Management

Yashwantrao Maharashtra Open University, India

Higher Diploma in Hospitality Management - Culinary Specialisation

International Management Institute (IMI)
Ganesh IYER