Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Ganga Ponnada

Ganga Ponnada

Brisbane,QLD

Summary

Analyst with a specialization in SAP FICO, focusing on accounts payable, invoicing, GL configuration, and vendor management. Led teams exceeding 20 members to meet process targets, achieving a 15% increase in efficiency. Demonstrated expertise in team leadership, problem-solving, and process migration, alongside effective employee training. Strong ability to cultivate customer relationships and deliver measurable outcomes.

Work History

SAP FICO Consultant

IGrow Soft
  • Configured Financial Accounting Enterprise structure to meet real-time business project requirements.
  • Developed and implemented Chart of Accounts, Fiscal Year Variants, and posting Period variants.
  • Established GL display configurations and created vendor master records and account groups.
  • Managed vendors by maintaining payment terms and defining cash discount bases.
  • Released invoices and generated them using transaction code FB60.
  • Configured Automatic Payment Program, including bank determination and payment runs.
  • Created house bank configurations, including check lot management.
  • Maintained understanding of AR processes, sales orders, payment receipts, dunning, and bills of exchange.

Analyst

Serco BPO Ltd
Hyderabad
  • My job responsibilities include day to day operations like managing queues, shifts, headcount etc for a mapping process.
  • Handle a team of approx. 20 - 30, Performance Management, based on the outcome of the data and help the management in taking valuable decisions.
  • Supervise and train the new joiners in understanding the process.

Supervisor

PATRA India BPO Services Ltd
  • Company Overview: 3PL (third party) Services (Back End)
  • My job responsibility is to handle a team of above 20 members and 2 team leaders.
  • Help and guide them to handle the process and to ensure they meet the process targets without any errors.
  • Improvement in Quality, Leave and Shift management for the team members-Capacity Planning, conducting online meetings with the Business Area (US) on a daily basis and providing the required reports.
  • Provide MI reports to the management team.
  • Handle both internal (team) and external (client) escalations.
  • Migration/transitioning of new process- Successfully migrated 8 new processes (clients) for the organization.
  • Gained experience in working multiple applications at the same time, like Sagitta, TAM (The Agency Manager), AMS 360, Nexture etc, for Heffernan, Kessler, Sterling etc.
  • 3PL (third party) Services (Back End)

Customer Support Executive

IBM Daksh
  • My job responsibility was to handle various customer queries through calls for Airtel Customer Care process.
  • During the current tenure I have gained adequate knowledge in Maintaining interpersonal and intrapersonal relationship.
  • Good communication skills, vide interacting with people from different walks of life.
  • Flexibility in working in shifts, 24/7.

Education

Bachelors - commerce

Andhra University

Tally 7.0 - certification

Skills

  • Performance management
  • Quality improvement
  • Process migration
  • Customer relationship management
  • Team leadership
  • Shift management
  • Employee training
  • Problem solving
  • Interpersonal skills
  • Time management
  • Report generation
  • Process improvements
  • Report preparation
  • Team collaboration and leadership

Accomplishments

  • Platinum award for delivering 100% quality by IBM Daksh
  • Best employee award by Patra India BPO

Languages

  • English
  • Hindi
  • Telugu

Timeline

Analyst

Serco BPO Ltd

Supervisor

PATRA India BPO Services Ltd

Customer Support Executive

IBM Daksh

SAP FICO Consultant

IGrow Soft

Bachelors - commerce

Andhra University

Tally 7.0 - certification

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Ganga Ponnada